IT Business Analyst - SaaS Solutions
Golden Gate Regional Center (GGRC)
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Benefits offered by this job
Job summary
Golden Gate Regional Center (GGRC) in San Francisco is seeking an IT Business Analyst for SaaS Solutions to analyze business requirements, identify improvements, and optimize SaaS applications that support operations.
The role focuses on translating business needs into technical requirements and ensuring SaaS is secure, scalable, and well integrated with existing systems. Responsibilities include collaboration with stakeholders, documentation, training, and ongoing monitoring.
Qualifications
- Bachelor's degree required or equivalent in a related field.
- 5+ years in Information Technology, preferably with SaaS solutions.
- Experience in nonprofit, healthcare or human services environments preferred.
- Proven experience as a Business Analyst, preferably with SaaS.
- Strong knowledge of SaaS platforms and business analysis methodologies.
- Experience or working knowledge of SCIM preferred.
- Experience in system administration within SaaS environments.
Responsibilities
- Gather and document requirements for SaaS solutions with stakeholders.
- Analyze business processes and identify technology-driven improvements.
- Support evaluation, selection, and rollout of SaaS applications; coordinate with IT for integration.
- Ensure SaaS solutions meet data security, privacy, accessibility, and regulatory requirements.
- Conduct market research to identify best SaaS solutions for the company.
- Develop and maintain documentation for business processes and SaaS solutions.
- Provide training and end-user support for SaaS applications.
- Monitor SaaS performance and recommend enhancements.
- Stay current with industry trends and technologies to remain competitive.
Skills
Education
Job description
GGRC is looking to hire The IT Business Analyst - Software-as-a-Service (SaaS) Solutions partners with IT and other departments to analyze business requirements, identifying opportunities for improvement, and evaluating, implement and optimize SaaS applications that support organizational operations. This role focuses on understanding the operational needs of the business and translating them into technical requirements, and ensuring SaaS solutions are effective, secure and scalable. This role plays a key role in translating business requirements into technical solutions and takes a proactive approach to ensure the systems in use are the best fit for the organization as a whole.
GGRC is looking to hire The IT Business Analyst - Software-as-a-Service (SaaS) Solutions partners with IT and other departments to analyze business requirements, identifying opportunities for improvement, and evaluating, implement and optimize SaaS applications that support organizational operations. This role focuses on understanding the operational needs of the business and translating them into technical requirements, and ensuring SaaS solutions are effective, secure and scalable. This role plays a key role in translating business requirements into technical solutions and takes a proactive approach to ensure the systems in use are the best fit for the organization as a whole.
This position is based out of our office in San Francisco in a hybrid setting. Expectations include 40 hours a week, Overtime required and on-call as needed. Local travel within the Counties of San Francisco, San Mateo and Marin maybe required.
- Collaborate with business stakeholders to gather and document requirements for SaaS solutions.
- Analyze business processes and identify opportunities for improvement through technology solutions.
- Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning. Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems.
- Work with the teams as assigned to ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirement
- Conduct market research to identify the best SaaS solutions that meet the company's needs.
- Develop and maintain documentation for business processes, requirements, and SaaS solutions.
- Provide training and support to end-users on SaaS applications.
- Monitor the performance of SaaS solutions and recommend enhancements as needed.
- Stay up to date with the latest industry trends and technologies to ensure that we remain competitive.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 5+ years of experience in Information Technology, preferably in SaaS solutions.
- Experience in nonprofit, healthcare or human services environments is preferred.
- Proven experience as a Business Analyst, preferably with a focus on SaaS solutions.
- Strong knowledge of SaaS platforms and business analysis methodologies.
- Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred.
- Experience in system administration within SaaS environments.
- Understanding of Single Sign-On (SSO) concepts and implementations.
- Knowledge of REST APIs and system integrations.
- Understanding of accessibility and data privacy principles.
- Excellent communication and interpersonal skills.
- Ability to work effectively with both technical and non-technical stakeholders.
- Strong problem-solving and analytical skills.
- Initiative
- Customer Service Orientation
- Attention to detail
- Analytical thinking
- Organizational ability
- Time management
- Collaboration/teamwork
- Adaptability
- Experience in multi-cultural settings and/or multi-lingual capacity
What are the benefits to working with GGRC?
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
10% employer contribution to a 403(b) retirement account to help you save for the future!
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education
GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
Golden Gate Regional Center is an Equal Opportunity Employer.
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