IT Business Analyst - Performance & Optimization

NTT DATA North America; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking an experienced IT Business Analyst for a remote role focused on monitoring and optimizing IT performance. Candidates should have a strong background in data analysis, performance metrics, and process improvements, with at least 8 years of experience. The position offers a competitive salary in the range of $42.00-$45.00 hourly, along with benefits.

Benefits

Medical, dental, and vision insurance

401k program with company match

Flexible spending or health savings account

Paid time off

Qualifications

• 8+ years of experience in problem analysis and process documentation.
• 5+ years with Microsoft Office, especially Excel.
• 3+ years in IT business analysis focused on performance metrics.

Responsibilities

• Monitor and analyze performance metrics across IT systems.
• Define and manage performance measures and KPIs.
• Develop and maintain dashboards and reports for insights.

Skills

Performance metrics analysis

Process improvement

SQL querying

Data presentation

Education

Bachelor's degree in Business, Information Systems, Computer Science, or related field

Tools

Microsoft Office Suite

Job description

Overview

NTT DATA Services currently seeks a IT Business Analyst - Performance & Optimization to join our team. This is a 100% remote role.

Job Summary:

We are seeking a results-driven IT Business Analyst to monitor, analyze, and improve the performance of IT services, systems, and resources. This role plays a key part in performance optimization initiatives by leveraging data analysis, dashboards, and process improvement strategies. The ideal candidate will be detail-oriented, skilled in performance metrics, and passionate about contributing to an organization focused on enhancing the end-user experience through IT excellence.

This position requires the ability to work independently, interpret complex information, and recommend actionable improvements across various IT domains including applications, infrastructure, and business services.

Responsibilities

• Monitor and analyze performance metrics across IT systems, applications, networks, and business services.
• Define and manage performance measures, benchmarks, and KPIs to assess IT effectiveness.
• Develop and maintain dashboards, scorecards, and reports to present insights to leadership.
• Identify bottlenecks and inefficiencies in IT processes and propose process improvements.
• Work closely with cross-functional teams to document workflows, evaluate system usage, and analyze incident trends.
• Support the organization in performance tuning, optimization, and continuous improvement initiatives.
• Assist in planning, tracking, and reporting performance-related data for projects and services.
• Conduct root cause analysis on system or service-related issues and collaborate with stakeholders for resolution.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• 8+ years of experience in problem analysis and process documentation, including business requirements gathering and workflow design.
• 5+ years of hands-on experience with Microsoft Office Suite, including Excel (pivot tables, charts), Word, and PowerPoint for documentation and reporting.
• 3+ years of experience in IT business analysis, including performance monitoring and metrics evaluation.

Preferred Qualifications

• 1+ year of experience working with SQL for querying and analyzing data sets.
• 2+ years of experience analyzing and presenting complex data to technical and non-technical stakeholders using visual and narrative formats.
• 2+ years of experience applying analytical thinking and creative problem-solving in IT or operations environments.
• Six Sigma certification (Green Belt or higher) or equivalent process improvement training is a plus.

About NTT DATA

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA has focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($42.00-$45.00/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.