IT Business Analyst - ITS3

State of Minnesota; Saint Paul (MN); Hybrid; USD 68,000 - 113,000; Full time

Job summary

Join a forward-thinking government agency as an IT Business Analyst, where you'll play a vital role in implementing innovative programs that enhance the lives of Minnesotans. This position offers the opportunity to work on the new Paid Family Leave Program, collaborating with a dynamic team to gather requirements, document processes, and ensure successful project outcomes. With a commitment to equity and inclusion, this role not only provides professional growth but also the chance to make a meaningful impact in the community. Embrace a culture of collaboration and agility while enjoying the flexibility of full-time telework options. If you're passionate about technology and public service, this is the perfect opportunity for you.

Benefits

Paid vacation and sick leave

12 paid holidays

Low-cost medical, dental, vision, and prescription drug plans

Employer paid life insurance

Short-term and long-term disability insurance

Pension plan

Employee Assistance Program (EAP)

Training and professional development opportunities

Qualifications

• Minimum 3 years of IT business analysis experience required.
• Experience in Agile teams and gathering business requirements.

Responsibilities

• Document scope, requirements, and testing needs for the Paid Family Leave Program.
• Act as a liaison among stakeholders to recommend project solutions.

Skills

Business Analysis

Agile Methodologies

Documentation Skills

Customer Service

Communication Skills

Education

Master's Degree in Information Technology

Bachelor's Degree in IT

Associate's Degree in IT

Tools

Microsoft Suite

SQL

Power BI

Power Apps

AWS

Microsoft Azure

Confluence

Job description

Working Title: IT Business Analyst
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services

• Job ID: 83928
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 02/06/2025
• Closing Date: 02/12/2025
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Minnesota Department of Employment and Economic Development (DEED)
• Work Shift/Work Hours: Day
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.89 - $54.06 / hourly; $68,674 - $112,877 / annually
• Job Class Option: Business Analyst
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Employment and Economic Development (DEED). The MNIT DEED team provides technical support to help improve employment conditions in Minnesota. The team supports work that improves workforce and community development, increases business recruitment, and helps Minnesota small businesses to expand into international trade.

Job Summary

*Minnesota IT Services may be filling two (2) IT Business Analyst positions from this one posting. All applicants will be considered for both vacancies.

Join Minnesota Information Technology (MNIT) partnering with the Minnesota Department of Employment and Economic Development (DEED) as an IT Business Analyst, to implement DEED’s new Paid Family Leave Program. This posting will be used to hire two individuals: one for a Call Center and one for the Employer Product lines within Paid Leave, to help shape and develop this world-class system for the residents of Minnesota.

As a mid-level Business Analyst, you will work in a fast-paced environment to document scope, requirements, and testing needs for a complex call center, and define employer needs and functions that determine eligibility, and process flows for Paid Leave applicants. You will conduct business analysis functions using a set of established tasks and techniques to act as a liaison among stakeholders, understand the structure, policies, and operations of the organization, and recommend solutions that enable projects to be successful and goals to be met. Typical tasks for each position will include requirements gathering sessions, documentation of business processes, software requirements, data management systems, and development of specifications for these technology initiatives.

In this role, you will also follow Agile IIBA recommended practices: Business Analysis Planning and Monitoring; Elicitation; Requirements Management and Communication; Enterprise Analysis; Requirements Analysis; and Solution Assessment and Validation using industry best practices and generally accepted standards outlined in the Business Analysis Body of Knowledge (BABOK) (or equivalent industry standards and best practices) and by MNIT.

This position is currently eligible for full-time telework:

• Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Qualifications

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.

This position requires a minimum of three (3) years of experience performing IT business analysis functions.

Experience must include:

• Gathering and communicating business needs and functional requirements via the following: High Level Requirements, Business Process Models, UML Diagrams, Wireframes, Use Cases, and User Stories (with /Acceptance Criteria).
• Working on a high functioning Agile team and working with Product Managers.
• Eliciting and managing business requirements.
• Working as a business analyst writing documentation and system specifications.
• Collaborating as part of an Agile/Scrum team.
• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience working in a fast-paced environment gathering requirements to benefit system builds and writing detailed user stories and helping business partners elicit and document standard operating procedures.
• Ability to make effective use of diagrams.
• Proven ability to collaborate and work effectively as part of an Agile/Scrum team.
• Experience designing call center workflow processes.
• Experience with insurance or financial insurance analysis.
• Experience working with vendor products, configurable products, and commercial-off-the-shelf (COTS) products from design through implementation.
• Knowledge or experience using the Microsoft Suite of tools, SQL, Power BI, and Excel to manage and summarize data.
• Knowledge of and / or experience with Power Apps, AWS, Microsoft Azure, Confluence and Azure Services (e.g., cloud technologies, managed databases, API Manager).
• Communication skills in translating technical and system information for non-technical stakeholders.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to [e-mail].

Veterans

To be considered for any Veteran's Status , you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.