IT Business Analyst III

LMCU; Grand Rapids (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Lake Michigan Credit Union in Grand Rapids seeks an IT Business Analyst to provide business analysis and support, partnering with development teams to create innovative technology solutions and high-quality software.

You will work with vendors, application support, and IT to resolve problems, research improvements, and coordinate maintenance and upgrades while evaluating new products.

Qualifications

• Minimum 1 year IT/IS experience with 3+ years in a Business Analyst role.
• Bachelor’s Degree or equivalent experience.
• Excellent verbal and written communication; ability to present to diverse audiences.
• Strong project management skills with detailed record keeping.
• Excellent planning, organizational, and time management skills.
• Ability to influence stakeholders and drive solutions with business and IT teams.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Serve as liaison between business operations, IT teams, vendors and stakeholders.
• Elucidate business needs and translate requirements for technical teams.
• Facilitate discussions and regular meetings on changes and cross-department collaboration.
• Evaluate and improve business unit processes with analytical input.
• Collaborate with Application Support, IT and development for stable, scalable apps.
• Assist with business reporting and analysis.
• Manage multiple short- and long-term projects and priorities.
• Monitor deliverables and ensure timely completion.

Skills

Business analysis

Stakeholder communication

Project coordination

Requirements gathering

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

The Business Analyst role will be responsible for providing business analysis and support. In partnership with development teams, your mission is to create innovative technology solutions, quality software and provide expert support to business units. In addition, the IT Business Analyst will actively work with vendors, application support and IT teams to research and resolve problems, identify improvements, implement new functionality, coordinate maintenance and upgrades as well as evaluate new products.

Responsibilities

• Serve as a liaison between business operations, internal IT teams, vendors and stakeholders.

• Work with internal customers to fully understand their business needs; to provide the most appropriate response to inquiries; serve as a technical communicator between stakeholders; provide translation and ensure clarity and consistency on action items.

• Facilitate discussions and conduct regular meetings to inform of upcoming changes, ensure cross-departmental engagement and collaboration on projects.

• Evaluate business unit operations processes, uncovering areas of improvement and providing relevant expertise and analysis.

• Collaborate with Application Support, IT infrastructure and development teams to ensure applications are optimized for stability, reliability and scalability.

• Assist with business reporting and analysis.

• Manage multiple short and long-term projects.

• Manage priorities and solve problems with cross-functional groups.

• Prioritize initiatives based on business needs and requirements.

• Monitor deliverables and ensure timely completion of projects.

Preferred Education and Experience:

• A minimum of 1 year in IT or IS experience with 3 or more years of similar or related experience in a Business Analyst role. Bachelor’s Degree or equivalent experience.

• Excellent communication skills, both verbal and written, with the ability to effectively facilitate discussions/presentations and communicate with diverse audiences.

• Strong project management skills with detailed record keeping.

• Excellent planning, organizational, and time management skills.

• The ability to influence stakeholders and work closely with them to determine acceptable solutions.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Ability to work with both Business and IT Resources to identify requirements.

• Ability to lead requirement sessions and clearly document requirements.

LMCU is an Equal Opportunity Employer