IT Business Analyst II

State-of-South-Carolina; South Carolina; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Retirement plan

Job summary

The South Carolina Department of Behavioral Health and Developmental Disabilities (BHDD) seeks an IT Business Analyst to support the Therap EHR and legacy applications from its Central Office in Cayce, SC. The role focuses on gathering user requirements, documenting business processes, and crafting specifications for new or enhanced systems.

You will work with IT staff and agency stakeholders to ensure effective testing, implementation, and training, while contributing to QA activities and

Qualifications

• Gathering user requirements and creating business cases and specs for new or enhanced systems.
• Plan and perform in-depth analysis to develop system specifications and QA test plans.
• Provide training and documentation for users and developers.

Responsibilities

• Collaborate with departments and SMEs to document core business processes.
• Create high-level and detail-level system specifications for application enhancements.
• Support and train users on technical solutions and manage documentation.

Skills

Requirements gathering

Testing

Stakeholder collaboration

Business analysis

Documentation

Education

High school diploma

Bachelor's degree (substitutable)

Experience in IT system development

Tools

Therap EHR

Service Request Tracking System

Job description

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an IT Business Analyst who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community.

Under the limited supervision of the Manager of Information Technology Application Support, this position is responsible for providing technical assistance with gathering requirements, testing, implementing, maintaining, and supporting the Therap EHR solution and other agency legacy applications. The role will also participate in the analysis and design of all agency application development projects, gathering user requirements to create business cases and specifications for new or enhanced systems.

This position:

• Interacts and consults with all departments and stakeholders to understand and document core business processes in order to model appropriate technical solutions. This requires the ability to collaboratively work with executive staff and business Subject Matter Experts (SMEs) to conduct and coordinate financial, product, market, operational, and related research and analysis needed to develop business cases.
• Plans and performs in-depth analysis to develop high-level and detail-level system/functional specifications for the creation and or enhancements of application systems. This requires the ability to thoroughly and clearly document requirements consistent with existing standards and practices. Additionally, this role includes participating in Quality Assurance activities such as creating and executing test plans, documenting and tracking results, while seamlessly partnering with Information Technology staff (Project Managers, Developers, DBAs, and Network Staff) in translating customer's business needs to the development team.
• Provides technical assistance in conjunction with the Service Request Tracking System, to agency employees, disabilities board employees, and other customers outside the agency. Provides functional expertise for developers and customers on technical solutions being implemented. Additionally, this role encompasses providing training, facilitation, and mentoring to customers and creating and delivering user and technical documentation.
• Makes recommendations to management and co-workers concerning the enhancements to application systems and/or IT business processes in order to improve efficiency within the department.
• Completes one training class per quarter for professional and personal development. Provides training for co-workers and/or customers on new and existing technical solutions.

This position is located at BHDD's Central Office in Cayce, SC.

A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience.

Intermediate level of knowledge in the capabilities, techniques, and intricacies of information systems. Ability to understand and carry out complex technical instructions and requests. Moderately complex to complex ability to analyze and reduce to logical order complex technical data. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to identify and resolve problems. Ability to plan, direct, instruct, and review the work of technical personnel. Ability to provide status reports and other technical reports in a clear and concise manner.

Employment Contingency:

Employment is contingentupon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to includefingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General “List of Excluded Individuals/Entities” screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.

State Disaster Plan:

In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.

The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)