IT Business Analyst

MetroPower; Tucker (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

MetroPower is seeking a Business Analyst to collaborate with stakeholders, document business requirements, and translate them into functional and technical specifications. The role involves creating wireframes, process flow diagrams, and coordinating with project teams to ensure effective implementation and defect-free systems.

The candidate will assist in testing, develop comprehensive documentation, and serve as a liaison between business and IT.

Qualifications

• Bachelor’s degree (or equivalent) from an accredited institution.
• Must live within 30 miles of Tucker, GA.
• Hybrid- 3-4 days in office.
• 3-5 years’ experience in a business analyst role.
• Communicate effectively with external parties as needed representing the company in a positive, professional manner.
• Basic understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR).
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across all PPC companies.
• Excellent presentation, facilitation, organization, and team collaboration skills.
• Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
• Experience in generating process documentation and reports.
• Forward-thinking and works effectively with stakeholders to define business and systems requirements for new technology implementations.
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Being persistent and showing perseverance in achieving concrete and tangible results out of personal responsibility.
• Strong working knowledge of relevant Microsoft applications, including Visio
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features
• Lead user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post‑go‑live support dependency.
• Design and deliver instructor‑led training, live system demos, and UAT walkthroughs to support new implementations, enhancements, and process changes.
• Support change management efforts by reinforcing new processes through structured training and follow‑up sessions.
• Create and maintain comprehensive test scripts, training documentation, including user guides, step‑by‑step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.
• Other general IT duties as assigned or needed.

Responsibilities

• Translate business requirements into functional and technical specifications.
• Create wireframes, mockups, and process flow diagrams.
• Coordinate with project teams to ensure solutions meet requirements.
• Assist in testing and validation of new systems.
• Document user stories, use cases, and specs.
• Act as liaison between business and IT teams to ensure clear communication.
• Lead user training and develop training materials.

Skills

Business analysis

Stakeholder management

Requirements gathering

Process modeling

UAT coordination

Communication

Visio

Microsoft Office

SDLC & Agile

Education

Bachelor’s degree (or equivalent)

Tools

IFS ERP

CRM systems

Job description

Role, Function & Organization

This is a hybrid role that will report directly to the Director of Enterprise Applications & Architecture. This role will collaborate with stakeholders to understand and document business requirements, translating them into functional & technical specifications. The successful candidate will develop and propose technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams. Coordinate with project teams to ensure that solutions are implemented effectively and meet the specified requirements. Assist in the testing and validation of new systems to ensure they meet business requirements and are free of defects. Create comprehensive documentation, including user stories, use cases, and technical specifications. Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of project goals.

This is a hybrid role that will report directly to the Director of Enterprise Applications & Architecture. This role will collaborate with stakeholders to understand and document business requirements, translating them into functional & technical specifications. The successful candidate will develop and propose technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams. Coordinate with project teams to ensure that solutions are implemented effectively and meet the specified requirements. Assist in the testing and validation of new systems to ensure they meet business requirements and are free of defects. Create comprehensive documentation, including user stories, use cases, and technical specifications. Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of project goals.

PPC Partners fosters a collaborative and innovative work environment where employees are encouraged to bring their best ideas forward. We believe in the Power to Serve along with the Pursuit of Excellence.

As Such The Following Values Guide Our Behaviors

• A Servant’s Heart – Focus on the Needs of Others,
• Wisdom – Insightful,
• Integrity – Honesty and Trustworthy,
• Courage – Decisive and Confident in Others,
• Humility – Modest and Respectful,
• Passion – Unfailing Dedication

Qualifications And Requirements

• Required skills and qualifications
  • Bachelor’s degree (or equivalent) from an accredited institution
  • Must live within 30 miles of Tucker, GA
  • Hybrid- 3-4 days in office.
  • 3-5 years’ experience in a business analyst role
  • Communicate effectively with external parties as needed representing the company in a positive, professional manner.
  • Basic understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR)
  • Determine and develop user requirements for systems in production, to ensure maximum usability
  • Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across all PPC companies.
  • Excellent presentation, facilitation, organization, and team collaboration skills.
  • Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
  • Experience in generating process documentation and reports
  • Forward-thinking and works effectively with stakeholders to define business and systems requirements for new technology implementations.
  • Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
  • Being persistent and showing perseverance in achieving concrete and tangible results out of personal responsibility.
  • Strong working knowledge of relevant Microsoft applications, including Visio
  • Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features
  • Lead user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post‑go‑live support dependency.
  • Design and deliver instructor‑led training, live system demos, and UAT walkthroughs to support new implementations, enhancements, and process changes.
  • Support change management efforts by reinforcing new processes through structured training and follow‑up sessions.
  • Create and maintain comprehensive test scripts, training documentation, including user guides, step‑by‑step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.
  • Other general IT duties as assigned or needed.

Preferred Skills And Qualifications

• Actively engaged in all aspects of the SDLC & Agile processes
• Support training delivery, UAT enablement, documentation creation, change management support
• Construction management or related experience preferred but not required.
• CRM Experience
• Experience with IFS ERP platform preferred
• PMP or Scrum Master certifications
• MBA degree (or equivalent) from an accredited institution

PPC Partners Inc. is an Equal Opportunity Employer.