IT Business Analyst

LeafFilter Gutter Protection; Toledo (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits after 60 days

Retirement plan with company match

Paid parental leave

Generous paid time off

Employee discounts

Growth opportunities

Employee assistance program

VetConnect & Women’s Committee

Job summary

Leaf Home is seeking an IT Business Analyst to collaborate with business leaders and cross-functional teams to identify needs and define technology solutions. You will document requirements, translate them for development, and ensure delivered solutions meet business goals.

In partnership with the IT Product Owner, you will refine the backlog, support testing, and maintain clear traceability across CRM, ERP/Accounting, HCM, and data platforms. A Bachelor's degree or equivalent is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education, training, and experience.
• 2+ years of experience as a Business Analyst on multiple projects at an intermediate level.
• Experience on large scale projects and handling day-to-day operational requests from the business.
• Project management and ability to manage multiple tasks, strong relationship-building and communication skills.
• Excellent communication and interpersonal skills with the ability to present complex information clearly.

Responsibilities

• Gather and analyze business, functional, and system requirements and translate them into actionable specs.
• Collaborate with Product Owner to refine backlog items and align requirements with priorities.
• Develop and maintain documentation: user stories, functional specs, and business rules with traceability.
• Provide development support during implementation and participate in agile ceremonies.
• Assist in QA/UAT testing and validate that solutions meet requirements and deliver value.
• Act as a liaison between business teams, product owners, technical teams, and external vendors.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Agile ceremonies

Documentation

Education

Bachelor’s degree preferred

Tools

CRM

ERP/Accounting

HCM

Microsoft Office

Job description

At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary:

The IT Business Analyst works with business leaders, cross-functional teams, subject matter experts, and technical resources to identify business needs and define technology solutions that support organizational goals. In partnership with the IT Product Owner, the IT Business Analyst gathers, analyzes, and documents business and system requirements, translating them into clear functional and technical specifications for development teams. The role serves as a liaison between stakeholders, internal application teams, and vendors to ensure enterprise systems, such as CRM, ERP/Accounting, HCM, and data platforms, deliver solutions that meet business needs and achieve intended outcomes.

Essential Duties and Responsibilities:

Gathering & Analysis:

• Partner with business stakeholders to understand business needs, pain points, and operational goals.
• Elicit, analyze, and document business, functional, and system requirements.
• Translate business needs into clear, actionable requirements for technical teams.

Collaboration with Product Owner:

• Work closely with the Product Owner to refine product backlog items and ensure requirements support product priorities and business outcomes.
• Assist in breaking down features into detailed user stories and acceptance criteria.
• Provide input on scope, dependencies, and implementation considerations during backlog refinement.

Documentation & Requirements Management:

• Develop and maintain clear documentation, including user stories, functional specifications, process flows, and business rules.
• Ensure requirements are complete, accurate, and aligned with stakeholder expectations.
• Maintain traceability between business requirements, technical solutions, and delivered functionality.

Development Support:

• Serve as a point of clarification for development teams during implementation.
• Participate in backlog refinement, sprint planning, and other agile ceremonies.
• Help ensure that delivered solutions align with documented requirements.

Testing & Validation:

• Support quality assurance and user acceptance testing (UAT) by validating that those solutions meet business and functional requirements.
• Assist in developing test scenarios and validating system functionality.
• Coordinate with stakeholders to confirm successful delivery of solutions.

Stakeholder Communication:

• Act as a liaison between business teams, product owners, technical teams, and external vendors.
• Communicate project updates, requirement changes, and potential impacts to stakeholders.
• Facilitate workshops, requirement sessions, and stakeholder reviews when needed.
• Contribute to the successful delivery and enhancement of enterprise applications such as CRM, ERP/Accounting, HCM, and data platforms.
• Support system improvements that drive operational efficiency and business value.

Experience and Minimum Qualifications:

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

2+ years of experience as a Business Analyst working on multiple projects at an intermediate level.

Experience working on large scale projects as well as handling day-to-day operational requests from the business.

Project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.

Excellent communication and interpersonal skills including the ability to build consensus and to present complex presentations.

Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Certification in Business Analysis (ECBA).

Certification as a Salesforce Administrator.

Travel Requirements:

Overtime/Additional Hours Requirements:

Additional Hours May Be Required (Exempt Positions)

Physical Requirements

Indoor work in a climate-controlled environment.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?

Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, Always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement
• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

• Remodeling 550 list placements
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].