IT Business Analyst

Maximus; Frankfort (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Maximus is seeking a Business Analyst in Frankfort, Kentucky, with a focus on supporting IT systems and documentation. The role involves collaborating with architects and engineers to maintain system architecture details while documenting incidents and problems.

An ideal candidate will have a Bachelor's degree in a related field and at least a year of relevant experience, including familiarity with ServiceNow. The position offers a salary range of $40,000 to $60,000.

Qualifications

• Ability to obtain and maintain a Public Trust clearance.
• 1+ years of experience as a Business Analyst or similar role.
• Experience documenting IT systems, architectures, and technical artifacts.

Responsibilities

• Support re-baselining of outdated artifacts and documentation.
• Ensure ongoing maintenance of information and data accuracy.
• Collaborate with engineers to document system architecture.
• Maintain Systems Engineering Life Cycle (SELC) artifacts.
• Document root cause analysis efforts across incidents.

Skills

Business Analysis

System Documentation

Technical Communication

Incident Management

Education

Bachelor’s degree in Business, Information Systems, Computer Science, or Engineering

Tools

ServiceNow

SharePoint

Job description

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Job‑Specific Essential Duties and Responsibilities:

• Support the team in re‑baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract.
• Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve.
• Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics.
• Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards.
• Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns.
• Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data‑driven improvements to prevent incident recurrence.
• Utilize agency‑approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government‑owned documentation and artifacts.

Job‑Specific Minimum Requirements:

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture efforts.
• Experience documenting IT systems, architectures, and technical artifacts.
• Ability to analyze and validate system information across multiple stakeholders.
• Experience supporting or documenting Configuration Management artifacts.
• Familiarity with incident management and root cause analysis (RCA) concepts.
• Strong written and verbal communication skills for technical documentation.
• Experience working in federal IT environments.

Preferred Skills and Qualifications:

• Familiarity with ServiceNow, CMDBs, or ITSM/ITOM processes.
• Experience supporting Technical Configuration Diagrams (TCDs) or EA repositories.
• Exposure to systems monitoring, alerting, or operational reporting.
• Ability to synthesize complex technical information into clear, concise artifacts for leadership and auditors.

Minumum Salary: $40,000

Maximum Salary: $60,000

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.