IT/AV Technician

Ellis Island Casino; Las Vegas (NV); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Basic Life Insurance

Vision

Short-term Disability

Paid time off

401(k) retirement plan with company match

Job summary

Ellis Island Casino in Las Vegas is seeking an IT/AV Technician to support the technology infrastructure across the property. This includes maintaining computer systems, networks, and AV equipment, ensuring reliable performance for daily operations and events.

The ideal candidate will have experience in tech support and AV systems, and will work in a dynamic hotel and casino environment. Full-time and on-site position with numerous benefits including medical, dental, and retirement plan eligibility.

Qualifications

• Windows and macOS support experience essential.
• Basic networking knowledge required.
• Experience with AV technologies is a plus.

Responsibilities

• Maintain computers, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Provide technical support to on-site and remote users.
• Set up AV equipment for meetings and events.

Skills

Windows & macOS support experience

Troubleshooting and customer service skills

Basic networking knowledge (TCP/IP, Wi-Fi, VPN)

Experience with AV technologies (Zoom/Teams rooms, projectors, sound systems)

Education

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Job description

IT/AV Technician

The IT/AV Technician supports the organization’s technology infrastructure by maintaining computer systems, networks, and audio‑visual equipment across the property. This role combines IT help desk support with AV system setup and operation, ensuring reliable performance for daily operations, meetings, and events in a fast‑paced hotel and casino environment.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short‑term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location

This is a full‑time, on‑site position based in Las Vegas, NV. Candidates must be able to reliably commute or prepare to relocate prior to their start date. Regular travel between company properties and business units may be required.

Responsibilities

• Install, configure, and maintain computers, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide technical support to end users on‑site and remotely.
• Set up and operate AV equipment for meetings, presentations, and events (projectors, microphones, video‑conferencing systems, displays).
• Install and maintain conference room and event space AV systems.
• Ensure proper connectivity between AV and IT systems.
• Assist with network setup (LAN/Wi‑Fi, routers, switches).
• Manage inventory, updates, backups, and documentation.
• Manage user accounts, permissions, and basic cybersecurity practices.
• Perform system updates, backups, and routine maintenance.
• Monitor system performance and report issues.
• Maintain documentation of systems and configurations.
• Track and manage IT and AV equipment inventory.
• Coordinate repairs and replacements as needed.
• Ensure equipment is up to date and functioning properly.

Helpdesk

• Respond to help desk tickets in a timely manner, prioritizing based on urgency and business impact.
• Log, track, and document issues and resolutions within the ticketing system.
• Provide first‑level (Tier 1) support, escalating complex issues to higher‑level IT staff when necessary.
• Assist users with password resets, account lockouts, and access issues.
• Support onboarding/offboarding by setting up and deactivating user accounts, email, and system access.
• Maintain and update knowledge base articles and support documentation.
• Troubleshoot common software applications (Microsoft 365, POS systems, printers, etc.).
• Provide remote support using approved remote access tools.
• Follow up with users to ensure issues are fully resolved and provide exceptional customer service.
• Maintain SLAs by meeting response and resolution time targets.
• Identify recurring issues and recommend process or system improvements.
• Support desktop setup, workstation moves, and basic cable management.

Skills / Experience

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Windows & macOS support experience
• Basic networking knowledge (TCP/IP, Wi‑Fi, VPN)
• Experience with AV technologies (Zoom/Teams rooms, projectors, sound systems)
• Strong troubleshooting and customer service skills

Preferred Qualifications

• CompTIA A+, Network+, or AVIXA CTS preferred
• Basic knowledge of cybersecurity practices

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the casino and property.
• Must be able to move throughout all areas of the property, including back‑of‑house and public areas.
• Use of standard office equipment such as computers, phones, printers, and radios as needed.
• The noise level in the work environment is usually moderate.
• Occasionally exposed to outside weather conditions and varying temperature conditions.
• Ability to lift, carry, push, or pull up to 25 pounds as necessary.

Core Values

• Service – Personalized, warm, and consistent exceptional customer service.
• Value – Committed to deliver quality products for affordable prices.
• Growth – Promote personal development and professional growth for all team members.
• Family – Foster a family‑like environment with guests and team members alike.
• Passion – Work with passion and enthusiasm every day.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.