IT & Automations Manager

BTX Precision; Redmond (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

BTX Precision in Redmond, Oregon seeks an IT & Automation Manager to support cross-functional business systems, govern AI tools, and help maintain CMMC compliance. The role collaborates with the General Manager and Integration Team on Epicor/IMPACT and other enterprise platforms.

You will provide day-to-day IT support, drive process improvements through technology, coordinate with CMIT, and ensure secure, compliant operations across departments.

Qualifications

• Experience supporting enterprise business systems and IT helpdesk.
• Familiarity with Epicor, IMPACT and related platforms.
• Ability to coordinate with external IT vendors and internal teams.

Responsibilities

• Assist with business systems support, testing, data management and user adoption within project teams.
• Coordinate with external IT vendors and software partners on technology projects and tickets.
• Support CMMC compliance preparation, documentation, and ongoing maintenance activities.
• Provide AI enablement governance, guidelines, training, and data-handling safeguards.
• Contribute to automation and process improvement through data-driven tech solutions.

Skills

IT support

AI governance

CMMC compliance

Vendor liaison

Process improvement

Tools

Epicor

IMPACT

CMIT coordination

Job description

Description

This position supports cross-functional business systems initiatives, helps i3D adopt and govern AI tools in a secure and controlled way, and assists the General Manager and Integration Team with CMMC compliance certification and ongoing compliance maintenance. The IT & Automation Manager provides day-to-day technical support across departments, drives process improvement through technology, and participates in business systems projects such as Epicor and IMPACT alongside other enterprise platforms.

I3D contracts with CMIT, an outside IT vendor, for IT support. This position is intended to provide additional support and facilitate helpdesk tickets and projects sourced to the outside vendor.

Requirements

Business Systems Support

• Participate in the use, troubleshooting, and continuous improvement of company business systems, including Epicor, IMPACT, and future enterprise platforms.
• Support system implementations, upgrades, integrations, data management, testing, and user adoption initiatives as part of a broader project team.
• Work cross-functionally to identify process improvement opportunities and drive operational efficiencies through technology solutions.
• Assist with development and maintenance of system procedures, workflows, and user documentation.

Liaison with Outside IT Support

• Coordinate with external IT vendors, service providers, and software partners.
• Assist with technology projects, implementations, and process improvements.
• Track CMIT support tickets, project tasks, and resolution timelines.
• Support procurement of IT equipment and software licenses.
• Ensure CMIT provides onboarding and offboarding technology support for employees in a timely manner.
• Hands-on support for basic day-to-day IT needs internally (password resets, printer/peripheral issues, software access, minor troubleshooting), escalating to CMIT as needed
• Prompt, hands-on availability to executives for IT support and troubleshooting

Security & Compliance

• Assist with user access management and security permissions.
• Support training, implementation, and enforcement of CMMC requirements and other IT‑related policies. Assist the General Manager and Integration Team with CMMC certification preparation, documentation, implementation activities, and ongoing compliance maintenance requirements.
• Help maintain backup, recovery, and disaster recovery procedures.
• Report potential security concerns or system vulnerabilities, including risks introduced by new AI tools.
• Maintain inventory of IT hardware and software licenses; track equipment assignment and returns.

AI Enablement & Governance

• Serve as a key point of contact for evaluating and introducing AI tools and use cases across the company in a controlled, secure manner.
• Partner with department leaders to identify practical AI applications that improve efficiency and help pilot and roll out approved tools.
• Help establish and maintain AI usage guidelines, approval workflows, and data‑handling safeguards consistent with company policy and CMMC/ITAR requirements.
• Provide training and user support to help employees adopt AI tools effectively and responsibly.
• Monitor emerging AI capabilities and vendors, and recommend solutions aligned with business needs and security posture.

Automation & Process Improvement

• Process automation design and creation
• Data entry automation
• SOP creation and enforcement