IT Automation & Systems Lead (Legal Tech)

KB Search Team, LLC; Fort Wayne (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Profit sharing

401(k)

PTO

Paid holidays

Medical

Life insurance

Short-term disability

Downtown parking

Job summary

Top Echelon Software, LLC seeks an IT Systems & Automation Specialist for a law firm client migrating to Cogent. You will own the firm’s IT systems, build Cogent workflows, and serve as the liaison among vendors, the external IT provider, Cogent support, and staff.

The role requires SQL proficiency, strong Microsoft 365 skills, and a drive to automate processes, optimize data exchanges, and keep backend servers healthy. Remote onboarding and collaboration with the IT team are essential.

Qualifications

• Bachelor’s degree in IT-related field preferred.
• 5+ years of experience preferred.
• Proficient with SQL and data reporting; able to generate operational reports.
• Experience troubleshooting hardware, phone systems, servers, and backend issues.
• Strong communication skills and a passion for automation.

Responsibilities

• Build and refine Cogent workflows that replace manual processes.
• Configure Cogent to read client files and export files to each client’s/vendor’s specifications.
• Set up/maintain reporting and data formatting for efficient data exchange.
• Format client data to load claims into the system; manage EDI ingestion; troubleshoot discrepancies across formats.
• Format county-specific forms and create merged forms from the collection database.
• Manage and maintain SQL Server operations; write queries; establish remote connections.
• Monitor and troubleshoot servers, laptops, and VoIP; escalate to external IT or developers as needed.
• Oversee vendor onboarding, installation, and verification of new software (e.g., Agria, Tricor).
• Work with vendors to ensure we leverage Cogent features needed; oversee third-party software installation.
• Know server/system specs; plan for future tech needs and reduce reliance on external support.

Skills

SQL

Microsoft 365

Communication

Automation

Documentation

Education

Bachelor’s degree in Information Technology, Computer Science, MIS, Software Engineering, or Data Analytics

Tools

SQL Server

Cogent software

VoIP systems

Job description

Top Echelon Software, LLC seeks an IT Systems & Automation Specialist for a law firm client migrating to Cogent. You will own the firm’s IT systems, build Cogent workflows, and serve as the liaison among vendors, the external IT provider, Cogent support, and staff.

The role requires SQL proficiency, strong Microsoft 365 skills, and a drive to automate processes, optimize data exchanges, and keep backend servers healthy. Remote onboarding and collaboration with the IT team are essential.