IT Assistant

bretzrv; Missoula (MT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical benefits package

Vision and dental coverage

401(k) with employer match

On-site employee daycare

Holiday pay and vacation time

Employee discounts

Employee borrow program

Profit sharing

Job summary

Bretz RV & Marine in Missoula, MT is seeking a Help Desk Assistant to intake IT requests for the company via phone and email, and provide friendly, responsive support to staff. Prior IT experience is optional, with emphasis on strong customer service and communication.

Role focuses on phone-based issue intake, logging requests in the Help Desk system, and coordinating with other departments. Monday–Friday schedule with potential overtime and opportunities for growth within a family-oriented

Qualifications

• High school diploma or GED.
• Phone skills are a must.
• Time management skills - able to manage a list of requests varying in priority.
• Experience with Microsoft Office.
• Experience with Microsoft Excel.
• Top-notch communication skills, both written and oral.
• Attention to detail.
• Accountability and flexibility with duties as the need arises.
• A calm, methodical working style, and most importantly, the ability to stay on task under pressure.

Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone.
• Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
• Practice patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Skills

Phone skills

Customer service

Communication

Time management

Attention to detail

Accountability

Calm, methodical working style

Staying on task under pressure

Microsoft Office

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

Bretz RV & Marine is a fun, family-oriented RV/Marine dealership where we genuinely care about our employees and customers. We are proud to offer our staff competitive salaries and benefits. We even let our employees borrow RVs to take their families out and enjoy all that our beautiful state has to offer. Bretz is a champion in the industry, and you can be proud to work at the best dealership in the area.

As our team has grown, so have the hiring needs of our IT department. We are looking to add an individual with high-quality phone skills who is passionate about helping people. This role will be responsible for intaking helpdesk requests for the company via phone and email. As long as you can bring in your customer service skills, we’ll be able to provide you with the rest of the training. Candidates with experience in customer service, retail, or reception will find this a great opportunity. Please review the rest of the job description to see if being a Help Desk Assistant might be the right fit for you!

Previous IT experience is optional.

Job Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone.
• Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
• Practice patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Education and/or Experience

• Those with a high school diploma or general education degree (GED)
• Phone skills are a must
• Time management skills - able to manage a list of requests varying in priority
• Experience with Microsoft Office
• Experience with Microsoft Excel
• Top-notch communication skills, both written and oral
• Attention to detail
• Accountability and flexibility with duties as the need arises
• A calm, methodical working style, and most importantly, the ability to stay on task under pressure.

Compensation

• $14-$17 depending on experience

Schedule

• Monday – Friday
• 8:30 am – 5:30 pm, with flexibility and overtime as needed.
• One Saturday per month

Bretz RV and Marine's Commitment to You

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What you can expect from Bretz

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

About Our Dealership:

Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.

Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.

Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.

From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.

Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.

Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.

EEOC Statement:

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.