IT Asset Support Technician

Consumer Cellular, Inc.

Phoenix (AZ)

Hybrid

USD 42,000 - 53,000

Full time

9 hours ago

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Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) matching

Paid Time Off

Holidays & floating days

FSA

Life and AD&D insurance

Long-Term Disability

Employee Assistance Program

Education reimbursement

Job summary

Consumer Cellular, Inc. is seeking an IT Asset Support Technician to join our team. This role supports IT Asset Management (ITAM) operations, focusing on shipping, receiving, tracking, and imaging of IT hardware, primarily laptops and desktops. You will help ensure equipment is prepared and delivered to employees across the organization.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Qualifications

High school diploma or equivalent; some college or technical training preferred
1+ year of experience in IT support, shipping/receiving, or asset management
Familiarity with Windows OS and basic PC hardware
Ability to lift and move IT equipment (up to 50 lbs)
Strong attention to detail and organizational skills
Comfortable using shipping platforms (UPS, FedEx) and asset tracking tools
Experience with imaging tools like Intune, SCCM, Autopilot, or MDT
Exposure to ITAM platforms (e.g., Service Desk Plus, ServiceNow, Lansweeper)
CompTIA A+ or similar certification

Responsibilities

Receive incoming IT equipment and verify contents against purchase orders
Log and track assets using inventory management systems
Image laptops and desktops using standard company procedures
Package and ship IT hardware to employees and remote offices
Maintain organized storage and staging areas for IT assets
Assist with returns, repairs, and warranty claims
Support basic troubleshooting during imaging and setup
Help with periodic inventory audits and reconciliations

Skills

IT support

Shipping/receiving

Asset management

Windows OS

Detail-oriented

Shipping platforms

Asset tracking tools

Education

High school diploma

Some college or technical training

Tools

Intune

SCCM

Autopilot

MDT

ServiceNow

Lansweeper

Service Desk Plus

UPS

FedEx

Job description

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

Job Summary

We’re looking for a detail-oriented IT Asset Support Technician to join our team. This role supports the day-to-day operations of IT Asset Management (ITAM), focusing on shipping, receiving, tracking, and imaging of IT hardware — primarily laptops and desktops. You’ll help ensure that equipment is properly prepared and delivered to employees across the organization.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Key Responsibilities

Receive incoming IT equipment and verify contents against purchase orders
Log and track assets using inventory management systems
Image laptops and desktops using standard company procedures
Package and ship IT hardware to employees and remote offices
Maintain organized storage and staging areas for IT assets
Assist with returns, repairs, and warranty claims
Support basic troubleshooting during imaging and setup
Help with periodic inventory audits and reconciliations

Qualifications

High school diploma or equivalent; some college or technical training preferred
1+ year of experience in IT support, shipping/receiving, or asset management
Familiarity with Windows OS and basic PC hardware
Ability to lift and move IT equipment (up to 50 lbs)
Strong attention to detail and organizational skills
Comfortable using shipping platforms (UPS, FedEx) and asset tracking tools

Additional Qualifications

Experience with imaging tools like Intune, SCCM, Autopilot, or MDT
Exposure to ITAM platforms (e.g., Service Desk Plus, ServiceNow, Lansweeper)
CompTIA A+ or similar certification

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $42,000
Maximum Salary: $52,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period*
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.