IT Asset Specialist

Commercial Metals LTD; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day 1 benefits

401(k) match

Lifestyle benefit

Life Insurance

Stock purchase plan

Bonuses

Training opportunities

Job summary

CMC is seeking an IT Asset Management professional to manage hardware and software records in ServiceNow, ensuring accurate lifecycle data and compliance. You will reconcile records with inventories, coordinate onboarding/offboarding, and support procurement activities.

The role requires hands-on ServiceNow experience, strong data reconciliation skills, and collaboration with vendors and cross-functional teams to optimize asset value and optimize stockroom operations.

Qualifications

• 2+ years in IT asset management or related field.
• Hands-on experience with ServiceNow asset management or similar platform.

Responsibilities

• Create, update, and maintain hardware/software asset records in ServiceNow.
• Coordinate asset lifecycle from onboarding to retirement.
• Reconcile records with inventories and procurement data.
• Generate reports and dashboards for asset status and compliance.
• Support stockroom operations and vendor interactions.

Skills

ServiceNow

ITSM

Asset management

Inventory control

Procurement

Vendor management

Data reconciliation

Excel

Office 365

Reporting

Education

Associate or bachelor’s degree in IT/Business/Supply Chain

Tools

ServiceNow Asset Management

CHAMP/IT asset cert (plus)

Job description

it's what's inside that counts

There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Create, update, and maintain hardware and software asset records in ServiceNow throughout the complete lifecycle
• Order, receive, inspect, tag, inventory, stock, assign, transfer, recover, and retire technology assets in accordance with approved procedures
• Validate key asset data, including serial number, asset tag, model, location, assigned user, ownership, cost center, purchase information, state, substate, warranty, and lifecycle dates
• Reconcile ServiceNow asset records with physical inventories, procurement records, endpoint or discovery data, and other approved source systems; investigate and resolve discrepancies
• Process ServiceNow requests and tasks for onboarding, offboarding, device deployment, equipment transfers, returns, refreshes, repairs, lost or stolen assets, and disposal
• Maintain chain-of-custody documentation and supporting records for asset transfers, returns, legal holds, data-bearing devices, and disposition activities
• Coordinate asset recovery during employee separation and reclaim reusable hardware and software licenses when applicable
• Support stockroom operations, including minimum and maximum inventory levels, cycle counts, staging, reservations, shipping, receiving, and storage controls
• Prepare and execute bulk asset data updates using approved templates and data-quality controls; document and correct rejected or incomplete records
• Support hardware refresh planning by identifying aging, warranty, unsupported, and end-of-life assets and maintaining accurate refresh status in ServiceNow
• Work with approved vendors to obtain and evaluate equipment quotes, confirm pricing and availability, and support the procurement of hardware, software, accessories, and related technology equipment in accordance with company purchasing requirements
• Coordinate repair, warranty, return merchandise authorization, recycling, resale, donation, and other approved disposition activities with vendors and internal teams
• Maintain certificates of destruction, disposition documentation, shipping records, and other audit evidence required by policy or process
• Produce ServiceNow reports and dashboards for inventory, ownership, lifecycle status, refresh readiness, exceptions, compliance, and data quality
• Identify process gaps and recurring data issues, recommend corrective actions, and contribute to standard operating procedures, work instructions, and continuous improvement
• Protect confidential information and follow IT security, records retention, change management, procurement, and asset management requirements
• Communicate clearly with employees, site contacts, vendors, and cross-functional teams to resolve asset-related requests and exceptions
• Perform other related duties and participate in asset projects, audits, site inventories, and deployments as assigned.* Perform other related duties and participate in asset projects, audits, site inventories, and deployments as assigned
• Travel to company locations and work in office or industrial environments as business needs require
• Working knowledge of ServiceNow or a comparable cloud-based ITSM platform, including asset records, requests, tasks, stockrooms, reporting, and lifecycle states
• Understanding of IT asset management practices for hardware, software, accessories, mobile devices, peripherals, and data-bearing equipment
• Knowledge of asset and configuration management concepts, including the relationship between asset records and configuration items (CIs)
• Familiarity with vendor management, equipment quotes, procurement, purchase requests, receiving, warranties, repairs, inventory control, refresh, recovery, and secure disposition processes
• Proficiency with Microsoft 365 applications, especially Excel, Outlook, Teams, and Word; experience using data extracts, filters, lookups, and reconciliation workbooks
• Basic understanding of end-user computing hardware, operating systems, peripherals, networking, and endpoint management or discovery tools

What You'll Need

• High attention to detail and commitment to accurate, timely, and complete records
• Strong analytical, reconciliation, troubleshooting, and root cause analysis skills
• Ability to organize work, manage competing priorities, meet deadlines, and follow tasks through closure.* Ability to organize work, manage competing priorities, meet deadlines, and follow tasks through closure
• Clear written and verbal communication with technical and nontechnical stakeholders
• Ability to follow documented controls while recognizing exceptions and escalating risks promptly
• Strong customer service, teamwork, and cross-functional collaboration skills
• Ability to handle company property and sensitive information with integrity and discretion
• Asset record accuracy and completeness in ServiceNow
• Timely asset updates following receipt, deployment, assignment, transfer, recovery, and retirement
• Inventory reconciliation completion and resolution of identified discrepancies
• On-time completion of onboarding, offboarding, refresh, audit, and asset request tasks
• Compliance with chain-of-custody, data protection, legal hold, records retention, and disposition requirements
• Stockroom accuracy, equipment recovery, asset reuse, and reduction of aged or unassigned inventory
• Quality and timeliness of reports, dashboards, documentation, and audit evidence
• 2 or more years of experience in IT asset management, inventory control, desktop support, IT service management, procurement operations, or a related field preferred
• Hands-on experience with ServiceNow asset management, ITSM workflows, or a comparable enterprise platform preferred
• Experience performing physical inventory, data reconciliation, reporting, shipping and receiving, or equipment lifecycle activities preferred
• ITIL, ServiceNow, Certified Hardware Asset Management Professional (CHAMP), or other IT asset management training or certification is a plus

Your Education

• Associate or bachelor's degree in Information Technology, Business, Supply Chain, or a related field preferred
• Relevant professional experience may be considered in lieu of a degree

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.