IT Asset Manager

The Guardian Life Insurance Company of America; Town of Bethlehem (NY); Hybrid; USD 99,000 - 163,000; Full time

Job summary

Guardian Life Insurance Company of America is seeking an IT Asset Manager to lead and mature the enterprise IT asset lifecycle across hardware and software. You will partner with Procurement, Finance, Cybersecurity, Infrastructure, and application teams to improve asset visibility, strengthen controls, and enable data-driven decisions.

You will define, implement, and govern ITAM strategy and standards, drive license compliance, and develop metrics and dashboards to report on inventory accuracy,

Qualifications

• Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
• 5+ years of hands-on experience in IT Asset Management, including hardware and software lifecycle management.
• Experience establishing ITAM governance, policies, controls, and audit support in a complex enterprise.
• Experience with software licensing and compliance activities, including entitlement tracking, normalization, and renewals.
• Experience with enterprise SAM tools such as ServiceNow SAM Pro or Flexera.

Responsibilities

• Lead and mature hardware and software asset lifecycle processes.
• Partner with Procurement, Finance, Cybersecurity, Infrastructure, End User Technology, and application teams to improve asset visibility and controls.
• Define, implement, and improve the ITAM strategy, operating model, standards, and governance for hardware and software assets.
• Monitor asset data quality, lifecycle compliance, and license position using dashboards and KPIs.
• Develop ITAM metrics, dashboards, and executive-level insights; support audits and compliance activities.

Skills

IT Asset Management

Software license compliance

ITIL knowledge

Data-driven decisions

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow SAM Pro

Flexera

Job description

Position Summary

IT Asset Manager Position Summary Every day, Guardian gives 27 million people the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long‑term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future, or taking care of employees. Today we’re a Fortune 250 company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs. Are you an experienced IT Asset Management professional who is passionate about establishing trusted asset data, strong lifecycle controls, and effective governance across enterprise hardware and software? Do you excel at balancing operational discipline, license compliance, cost optimization, audit readiness, and partnership across technology and business teams? If so, Guardian Life is looking for an IT Asset Manager to help advance our enterprise IT Asset Management capabilities.

Responsibilities

In this role, you will lead and mature the processes used to track, govern, and manage hardware and software assets throughout their lifecycles. You will partner with Procurement, Finance, Cybersecurity, Infrastructure, End User Technology, Application teams, and other stakeholders to improve asset visibility, strengthen controls, support audits, optimize software licensing, and enable data-driven decisions. You will also help ensure our IT Asset Management tooling, processes, and data remain accurate, scalable, and aligned with ITIL and industry best practices. You will Define, implement, and continuously improve the enterprise IT Asset Management (ITAM) strategy, operating model, standards, and governance for hardware and software assets. Own and govern end-to-end hardware asset lifecycle processes, including request, procurement, receipt, inventory, assignment, movement, refresh, reuse, return, retirement, and secure disposal. Own and govern software asset lifecycle processes, including software inventory, entitlement and license tracking, normalization, reconciliation, compliance, renewals, reclamation, and retirement. Establish and enforce policies, procedures, roles, controls, and data standards that promote accurate, complete, and audit-ready asset records. Monitor hardware and software asset data quality, lifecycle compliance, inventory accuracy, license position, and exceptions using dashboards, KPIs, and recurring controls. Lead software license compliance and optimization activities, helping identify unused or underutilized licenses, contractual risk, and opportunities to reduce software spend. Partner with Procurement, Strategic Sourcing, Finance, Cybersecurity, Legal, Infrastructure, End User Technology, and application owners to align asset management with purchasing, contracts, risk, financial controls, and technology standards. Support software publisher audits, internal audits, regulatory examinations, and other assurance activities by maintaining supporting records, evidence, and repeatable controls. Administer, optimize, or provide functional leadership on ServiceNow's Software Asset Management Professional. Partner with platform and technical teams to improve integrations with discovery, endpoint management, procurement, contract, financial, and configuration management data sources. Ensure appropriate alignment and reconciliation between asset records and related configuration data while maintaining clear distinction between financial/lifecycle asset management and configuration management objectives. Develop and communicate ITAM metrics and insights to leadership, including inventory accuracy, lifecycle status, license compliance, software utilization, audit findings, cost avoidance, savings opportunities, and control effectiveness. Drive remediation of asset management exceptions and compliance gaps, escalating material risks as appropriate. Create and maintain process documentation, operational procedures, governance standards, training materials, and stakeholder communications. Promote IT Asset Management best practices across the organization and serve as a subject matter expert for hardware, software, licensing, governance, and lifecycle management. Drive continuous improvement and increasing automation of ITAM processes while favoring sustainable, platform-native capabilities over unnecessary customization.

Qualifications

• You have Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
• 5+ years of hands‑on experience in IT Asset Management, including responsibility for hardware and software asset lifecycle management.
• Proven experience establishing or operating ITAM governance, policies, controls, inventory practices, compliance processes, and audit support in a complex enterprise environment.
• Experience managing software licensing and compliance activities, including entitlement tracking, normalization, reconciliation, renewals, reclamation, and optimization.
• Experience with a software asset management tool such as ServiceNow Software Asset Management Professional (SAMPro), Flexera, or a comparable enterprise solution.
• Working knowledge of hardware asset management concepts, inventory controls, asset lifecycle practices, and relationships among asset, procurement, discovery, endpoint, and CMDB data.
• Understanding of common software licensing models and the ability to interpret licensing, entitlement, and usage data to identify compliance risk and optimization opportunities.
• Strong analytical and problem‑solving skills with a data‑driven approach to decision‑making and continuous improvement.
• Ability to develop meaningful ITAM metrics, dashboards, compliance reporting, and executive‑level insights.
• Excellent written and verbal communication skills, with the ability to work effectively with technical, financial, procurement, security, legal, and business stakeholders.
• Experience managing cross‑functional initiatives and driving accountability where ownership spans multiple teams.
• Strong understanding of IT Service Management processes and ITIL principles; ITIL 4 Foundation certification is a plus.
• IT Asset Management or vendor‑specific certifications such as IAITAM, ServiceNow CIS‑SAM/CIS‑HAM, or Flexera certifications are a plus.
• Familiarity with relevant governance, security, and control frameworks such as COBIT and NIST is advantageous.

Reporting Relationships

Reporting Relationships As our IT Asset Manager, you will report to our Head of IT Service Management, who reports to our Head of Enterprise Technology.

Location

Location The Several locations available for this position including Bethlehem, PA, Holmdel, NJ, Pittsfield, MA and Stamford, CT. 3 Days onsite, 2 days remote. Travel Minimal travel is required for this position.

Salary Range

Salary Range: $99,150.00 - $162,885.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

Benefits

Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Equal Employment Opportunity Guardian is an equal opportunity employer.

All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Visa Sponsorship

Visa Sponsorship Guardian Life is not currently or in the foreseeable future sponsoring employment‑based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian's job application process, Guardian may use artificial intelligence tools AI Tools to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian's use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail]. Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

About Guardian

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well‑being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well‑being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a Guardian. Learn more about Guardian at guardianlife.com.