IT Asset Administrator

Leidos; Washington (District of Columbia); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is seeking an IT Asset Administrator to support the ESA V program from our Downtown Washington, DC office. The role focuses on day-to-day IT asset activities, maintaining accurate records, coordinating deployments, and providing Tier 2 deskside support.

The candidate should be able to work independently, manage multiple priorities, and ensure customer needs are addressed promptly. Applicants must have a high school diploma with 5+ years of IT asset management or desktop support

Qualifications

• High school diploma with 5+ years of relevant IT experience including asset management and desktop support.
• Experience managing IT hardware assets and lifecycle records.
• Experience providing support in a Windows-based enterprise environment.
• Ability to troubleshoot moderately complex technical issues independently.
• Strong organizational skills and multi-tasking capability with minimal supervision.
• Commitment to customer service and timely issue resolution.
• US citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Manage day-to-day IT asset activities including receiving, inventory tracking, deployment, transfers, returns and disposition.
• Maintain accurate asset records in the asset management database and ensure process adherence.
• Coordinate break/fix requests, equipment replacements, new seat deployments and end-user documentation.
• Perform workstation imaging, configuration, data backup, hardware diagnostics and repairs.
• Provide Tier 2 deskside support for hardware, software and end-user computing issues.
• Create and resolve incidents in ServiceNow with timely status updates and SLAs.
• Work independently, escalating complex problems when needed and coordinating with teams.
• Identify opportunities to improve asset tracking and customer support processes.

Skills

Asset management

Deskside support

Windows troubleshooting

ITSM

ServiceNow

Documentation

Customer service

Education

High School Diploma

Tools

ServiceNow

Active Directory

Microsoft Office

Job description

Leidos is hiring an IT Asset Administrator to support the ESA V program. The ESA V program provides IT services to several federal customers, including help desk, asset management, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. Leidos has an opportunity for an experienced IT professional to serve as part of the Asset Management team supporting our customer from our Downtown Washington, DC office. The selected candidate will be responsible for managing day-to-day IT asset activities, maintaining accurate asset records, coordinating equipment deployments and replacements, and providing technical support for end-user computing devices. This position will also provide Tier 2 deskside support as needed, working collaboratively with other IT support teams to resolve technical issues and ensure continuity of customer operations. Location: 100% onsite in Washington, DC (parking costs not covered) ESA V prides itself on providing high-quality customer support. The successful candidate must demonstrate strong organizational skills, technical troubleshooting abilities, and a customer service-focused approach. This position requires an individual capable of working independently, prioritizing competing demands, resolving technical issues, and coordinating with other support teams to ensure customer needs are addressed in a timely and professional manner. All work is tracked through an IT Service Management (ITSM) ticketing system, which is used to monitor performance against established service level agreements and measure support effectiveness. Staff are responsible for maintaining accurate and timely ticket documentation, communicating status updates, and ensuring assigned work is completed in accordance with program requirements. The technology environment includes Windows-based laptops and desktops, Microsoft Office applications, Microsoft Exchange and Outlook, and other enterprise IT tools. Candidates should have demonstrated experience supporting Windows-based enterprise environments, managing IT assets, and troubleshooting hardware and software issues. The selected candidate will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. A current clearance is not required; however, the selected individual cannot begin the assignment until the required access is granted by the customer.

Primary Responsibilities

• Manage day-to-day IT asset management activities, including receiving, inventory tracking, deployment, transfers, returns, and disposition of IT equipment.
• Maintain accurate and complete asset records in the asset management database, ensuring accountability and adherence to established asset management processes.
• Coordinate and process break/fix requests, equipment replacements, new seat deployments, and associated end-user documentation.
• Perform workstation imaging, configuration, data backup and recovery, hardware diagnostics, and equipment repairs.
• Provide Tier 2 deskside technical support as needed, including troubleshooting and resolving escalated hardware, software, and end-user computing issues.
• Diagnose and resolve technical issues involving Windows workstations, peripheral devices, and standard enterprise applications.
• Create, manage, and resolve incidents and service requests using ServiceNow, ensuring accurate documentation and timely resolution in accordance with established service level agreements.
• Work independently to investigate and resolve operational and technical issues, escalating complex problems when appropriate.
• Coordinate with help desk, deskside support, workstation engineering, and other technical teams to facilitate issue resolution and equipment deployments.
• Identify opportunities to improve asset tracking accuracy, operational efficiency, and customer support processes.
• Provide guidance and technical assistance to less experienced team members as needed.
• Maintain a high level of customer service while managing multiple priorities in a fast-paced IT support environment.

Basic Qualifications

• High school diploma with 5+ years of relevant IT experience, including asset management, desktop support, or related technical support activities.
• Demonstrated experience managing IT hardware assets and maintaining accurate inventory and lifecycle records.
• Experience providing technical support in a Windows-based enterprise environment, including diagnosing and resolving hardware and software issues.
• Ability to independently troubleshoot moderately complex technical issues and identify appropriate resolutions.
• Strong organizational skills with the ability to manage multiple priorities and complete assigned tasks with minimal supervision.
• Demonstrated commitment to customer service and timely resolution of technical issues.
• Excellent written and verbal communication skills, including the ability to communicate effectively with end users and technical teams.
• Ability to obtain Public Trust clearance/access prior to the start date.
• Ability to maintain required Public Trust access throughout employment.
• U.S. citizenship required.

Preferred Qualifications

• Experience using an ITSM ticketing system, preferably ServiceNow.
• Experience providing Tier 2 deskside support in an enterprise IT environment.
• Familiarity with IT asset lifecycle management, inventory control, and hardware deployment processes.
• Experience with Windows workstation imaging, configuration, and troubleshooting.
• Experience supporting Department of Justice components or other federal government customers.
• Active Public Trust access with the Department of Justice.

Original Posting: October 20, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.