IT Area Support Services Manager

HDR, Inc.; Washington, Bellevue (District of Columbia, WA); On-site; USD 111,000 - 160,000; Full time

Job summary

HDR, Inc. is seeking an IT Area Support Manager for their Northwest area. This leadership role requires overseeing IT support for approximately 1,200 users, ensuring excellent customer service, and managing a team of 11. The candidate must have a Bachelor's degree and significant IT management experience, along with outstanding communication skills. The role offers a competitive salary range and a comprehensive benefits package.

Benefits

Medical, dental, vision insurance

Paid time away and holidays

Retirement savings plan with employer match

Tuition reimbursement

Qualifications

• Minimum of 3 years IT management/lead experience.
• Experience with IT Support Services and budgeting.
• Ability to travel 30%-40% of the time.

Responsibilities

• Oversee IT support for 1,200 users in the Northwest.
• Supervise an IT support team of 11 members.
• Ensure service delivery performance and customer experience.

Skills

Client service

Team collaboration

Task prioritization

Communication

Customer service orientation

Education

Bachelor's degree in Computer Science

Management Information Systems

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

The role of IT Area Support Manager for our Northwest area will:

Focus on information systems that are appropriate for users' needs and consistent with the HDR's information systems including:

*Responsible for the day-to-day operations of IT support for a user base of approximately 1,200 located in the Northwest.

*Assume this leadership position in the Support Services organization responsible for running all aspects of an IT support team; our current team has seven (11) team members

*Ability to apply technology to address business needs and constraints

* Plan, direct and coordinate all operational delivery activities required to conceptualize, design, construct, test, and/or implement business and technical IT solutions

* Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service

* Participate in enterprise-wide IT projects and initiatives

* Supervise hardware, software, mobile device, printer and printing support

* Oversee office coordination and communication of technical support topics/issues of interest

* Ensure that service delivery performance and customer experience goals and objectives are met at a cost acceptable to the business

* Setting goals and objectives for team members for achievement of operational results.

* Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

* Perform other duties as needed

* Valid driver's license required

* Preference given to local candidates

*This role is ineligible for Visa sponsorship*

#LI-KV1

Required Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• A minimum of 3 years IT management/lead experience; a minimum of 5 years IT experience, including IT Support Services
• Experience in working with business users to establish priorities and manage expectations
• Superior client service skills
• Proven track record of providing local and remote IT support for multiple locations
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to travel up to 30% - 40% of the time
• Strong customer-service orientation
• Experience with budgeting and managing to a budget
• Excellent verbal and written communication skills
• Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Bellevue/Seattle, Washington: $111,720.00 - $159,600.00

Primary Location:United States-Washington-Bellevue

Other Locations:United States-Washington-Seattle, United States-Oregon-Portland

Industry:IT

Schedule:Full-time

Employee Status:Regular

BusinessClass:Marketing and Admin

Job Posting:Mar 26, 2025