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Technogen, located in Baltimore, Maryland, is seeking a qualified IT Infrastructure Analyst to research and analyze both legacy and new technology tools. The role requires hands-on experience in a data center environment and strong analytical and communication skills, essential for bridging technical gaps and ensuring service delivery.
The ideal candidate will have a degree in Computer Science and must possess relevant professional certifications. Responsibilities include designing and implementing infrastructure solutions as well as developing documentation for installation and configuration.
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years. TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA, MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small businesses and non‑profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end‑to‑end IT and Business consulting services projects in public and commercial sectors across the globe.
Research, analyze, internalize, ‘As Is’ and ‘To Be’ of the Infrastructure Environment including Hardware, Software, Network and Communication and closely work with PM and Stakeholders in terms of identifying the legacy, new technology tools and framework. This is NOT an operational role. Gathering data both internally as well as externally for development/maintenance and deployment of infrastructure services.
Understand and articulate the requirements in terms of infrastructure encompassing hardware, LAN and WAN services, telephony services, electrical supply (UPS, Generator), cooling and fire suppressant systems and ensuring availability of infrastructure services. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server / client operating systems, messaging and database services, reporting platforms, Citrix, VPN, Web Services, web proxies and communication protocol including but not limited to CICS, SNA, TCP/IP.
Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Provides on site or remote access diagnoses and resolution of computer hardware and software problems.