IT Applications Service Manager - Healthcare Provider

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 26,000 - 42,000; Full time

Job summary

NTT DATA, Inc. seeks an IT Applications Service Manager to join our team in Noida, Bangalore or Hyderabad, India. The role involves leading day-to-day application support operations across multiple healthcare domains and overseeing ITIL processes, with a focus on compliance and risk management.

You will coordinate with stakeholders and third-party providers to deliver end-to-end services. The position requires substantial experience in healthcare IT service delivery and strong communication

Qualifications

• Experience in Healthcare Provider domain focusing on Clinical Core areas and regulatory environments.
• Hands-on experience with Incident, Problem, and Change Management.
• Strong analytical and troubleshooting skills with ability to resolve complex L2/L3 issues.

Responsibilities

• Lead day-to-day application support operations (L2/L3) across healthcare domains.
• Oversee ITIL processes: Incident, Problem, Change, SLA/KPI compliance.
• Bridge between business stakeholders and IT teams across hospital operations.
• Coordinate with third-party providers, conduct service review meetings and reporting.
• Lead and manage support teams (L2/L3 engineers, SMEs).
• Ensure Compliance & Risk Management.

Skills

Healthcare domain experience

ITIL processes

L2/L3 support

Incident/Problem/Change Mgmt

Stakeholder communication

Job description

Position Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking an IT Applications Service Manager - Healthcare Provider to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

NTT DATA, Inc. currently seeks an IT Applications Service Manager to join our team in Noida, Bangalore or Hyderabad.

Client Business Problem

Our client is a leading healthcare provider in the United States. NTT is entering into a contract with the client to deliver end-to-end services, providing transformative application support and maintenance.

General Duties and Tasks

In these roles you will be responsible for:

• Lead day-to-day application support operations (L2/L3) across multiple healthcare domains like Clinical systems (EHR, LIS, Oncology), Ancillary systems (Pharmacy, HIM, Laboratory), Population Health and Analytics platforms and Enterprise applications.


• Oversee ITIL processes: Incident Management – Ensure timely resolution and escalation; Problem Management – Drive RCA and defect elimination; Change Management – Approve and govern releases and changes; SLA’s/ KPI compliance.


• Act as a bridge between business stakeholders and IT teams, understand healthcare workflows; Provide oversight across multiple areas of hospital operations.


• Coordinate with third-party support providers, conduct service review meetings and reporting, engage with clinical leaders, operations, and compliance teams.


• Lead and manage support teams (L2/L3 engineers, SMEs).


• Compliance & Risk Management.

Requirements

Requirements for this role include:

• Proven experience in the Healthcare Provider domain, with strong understanding of Clinical Core in the areas of Clinical operations, Acute EHR, Ambulatory EHR, Critical Care, Nursing, Surgical Services and regulated healthcare environments.


• 10+ years of experience in application support, project management, IT operations, or healthcare IT service delivery.


• Hands-on expertise in Incident, Problem, and Change Management aligned with ITIL best practices.


• Experience supporting COTS healthcare applications and managing multi-vendor ecosystems.


• Strong analytical, troubleshooting, and communication skills with the ability to resolve complex L2/L3 issues.


• Familiarity with HIPAA, GDPR, healthcare data governance, and security/privacy compliance requirements.


• Experience coordinating patching, upgrades, release cycles, and multi-environment deployments.

Shift and Working Hours

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend basis business requirement.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.