IT Applications Administrator

LUMA Energy; San Juan (PR); On-site; USD 70,000 - 100,000; Full time

Job summary

LUMA Energy, based in Puerto Rico, seeks an experienced Applications Specialist to monitor and optimize enterprise applications, manage configurations and security profiles, and coordinate ERP/CRM/HRIS integrations. The role emphasizes stability, security, and compliance while supporting business units and IT teams.

The ideal candidate brings 5+ years in enterprise app support, knowledge of SQL and data validation, and bilingual English/Spanish proficiency.

Qualifications

• 5 years of experience supporting enterprise application systems or related technology platforms.
• Experience with enterprise applications such as ERP, CRM, HRIS, or industry-specific software.
• Experience coordinating application updates, patches, and version upgrades preferred.
• Experience with system security, access controls, and data validation preferred.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Monitors daily application performance and system usage while resolving end-user issues, providing technical guidance, and delivering custom reports and dashboards to support operational stability and informed business decisions.
• Configures application settings, workflows, and permissions while defining and maintaining user- and role-based security profiles, updating them to meet audit and governance requirements, and documenting all configurations, changes, and technical standards to ensure continuity and compliance.
• Coordinates integrations between enterprise applications and connected business systems such as ERP, CRM, and HRIS to ensure seamless data exchange, functional alignment, and consistent end-to-end system performance.
• Manages environment lifecycle activities by performing system refreshes, validating environment integrity, and maintaining version control to ensure consistent, reliable application performance.
• Executes the planning, coordination, and execution of application updates, patches, and version upgrades in collaboration with vendors and IT teams, validating all changes in a staging environment prior to production deployment to ensure stability and readiness.
• Collaborates with stakeholders to identify improvement opportunities and implement process enhancements and application modifications that strengthen functionality and support evolving business needs.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Skills

Stakeholder communication

Analytical problem solving

Bilingual English/Spanish

Education

Bachelor's degree in computer science or related field

Tools

SQL

Relational databases

Data security & access controls

Data validation

Job description

At LUMA, we are proud to have people who embody the commitment to serve. We practice a “people first” culture and recognize the significant contributions our team makes to the company’s performance. LUMA is it's people—people who work hard and give their best effort so we can achieve our service goals for Puerto Rico.

Our mission is to provide you with reliable electric power and to transform the system that lights up every home, every business, every corner of Puerto Rico. At LUMA, people come first, and safety is the foundation of everything we do.

Job Summary

Supports and monitors the daily operation, configuration, and integration of enterprise applications to maintain system stability, security, and alignment with business objectives. Collaborates with business units, IT teams, and vendors to lead updates, troubleshoot issues, and provide technical support that enhances application performance, strengthens operational continuity, and improves end-user experience.

Job Description

• Monitors daily application performance and system usage while resolving end-user issues, providing technical guidance, and delivering custom reports and dashboards to support operational stability and informed business decisions.
• Configures application settings, workflows, and permissions while defining and maintaining user- and role-based security profiles, updating them to meet audit and governance requirements, and documenting all configurations, changes, and technical standards to ensure continuity and compliance.
• Coordinates integrations between enterprise applications and connected business systems -such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)- to ensure seamless data exchange, functional alignment, and consistent end-to-end system performance.
• Manages environment lifecycle activities by performing system refreshes, validating environment integrity, and maintaining version control to ensure consistent, reliable application performance.
• Executes the planning, coordination, and execution of application updates, patches, and version upgrades in collaboration with vendors and IT teams, validating all changes in a staging environment prior to production deployment to ensure stability and readiness.
• Collaborates with stakeholders to identify improvement opportunities and implement process enhancements and application modifications that strengthen functionality and support evolving business needs.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Education

• Bachelor’s degree in computer science, Information Systems, Business Analytics, or related field.

Experience

• 5 years of experience supporting enterprise application systems or related technology platforms.
• Experience with enterprise applications such as ERP, CRM, HRIS, or industry-specific software.
• Experience coordinating application updates, patches, and version upgrades preferred.
• Experience with system security, access controls, and data validation preferred.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate’s degree in computer science, Information Systems, Business Analytics or related field may substitute when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Specialist role.
• High School or equivalent (GED) when accompanied by a minimum of 10 years of experience performing similar functions described and at least 8 years of experience performing a previous Specialist role.
• Working knowledge of SQL and relational databases.
• Data Security and Access Control Principles.
• Integration and Data Validation.
• Stakeholder Collaboration and Communication.
• Analytical Problem Solving.
• Bilingual proficiency in English and Spanish preferred.

Licenses/Certifications

• N/A

Travel Requirements

• 10%

Physical Demands

• Stationary Position: Constantly - 67% to 100% of the time
• Pushing/ Pulling/ Reaching: Seldom - less than 10% of the time
• Kneel Seldom - less than 10% of the time
• Grab Seldom - less than 10% of the time
• Bend: Seldom - less than 10% of the time
• Lift/Carry over: 0 - 15 pounds
• Vision
• Hearing

Working Conditions

• Wet or humid Seldom - less than 10% of the time
• Working near or on moving mechanical parts Never - 0%
• Working near or on heavy machinery Never - 0%
• Working in high places Never - 0%
• Exposed to fumes or airborne particles Never - 0%
• Frequency of working in outdoor weather conditions Never - 0%
• Work with electricity Never - 0%
• Loud noise conditions Seldom - less than 10% of the time

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.