IT Application Systems Specialist - Associate

SMBC Group; Charlotte (NC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

SMBC Group seeks an IT Application Systems Specialist - Associate to support and enhance the Actimize Fraud (IFM) platform, ensuring compliance with risk management and regulatory obligations. The role requires deep functional and technical Actimize expertise and strong development skills for customizing and optimizing the platform.

The specialist will work with business units and support teams to deliver system enhancements, perform upgrades, and provide on-call support.

Qualifications

• Experience with Actimize IFM configuration and support.
• Strong knowledge of Actimize components such as IFM, AIS/UDM, and WATCH in Oracle/Cassandra environments.
• Experience designing and managing RCM components including Alert Views, Plugins, DART, Workflows, and admin configurations.

Responsibilities

• Plan, design, and implement Actimize workflows and configurations for IFM applications.
• Develop and maintain data integration pipelines and real-time interfaces using Actimize Modeler.
• Write custom rules and logic; perform upgrades and perform on-call support for production issues.
• Coordinate with business units and vendors to ensure delivery of high-quality, timely solutions.
• Provide root-cause analysis, troubleshooting, and documentation for system changes.

Skills

Actimize IFM

Actimize AIS/UDM

Actimize WATCH

RCM components

Actimize Modeler

Real-time interfaces

Education

Bachelor’s degree in Computer Science

Tools

Oracle

Cassandra

Job description

IT Application Systems Specialist - Associate

Job Level: Associate

Location: Charlotte, NC, US, 28202

Employment Type: Full Time

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The IT Application Systems Specialist is responsible for supporting and enhancing the Actimize Fraud (IFM) platform, ensuring the bank meets its risk management, legal, and regulatory obligations related to fraud detection and prevention.

This role requires deep functional and technical expertise in Actimize Fraud (IFM), including strong development skills for customizing and optimizing the platform. The Specialist works closely with business units and support teams to deliver system enhancements, perform upgrades, and provide on-call user support. Responsibilities include designing and implementing Actimize workflows, plugins, data integration pipelines, writing custom rules and logic, and troubleshooting complex issues.

Operating in a highly transactional and tactical environment, the Specialist exercises sound judgment and discretion to resolve challenges and support the achievement of business objectives.

Role Objectives

• Plan, design, and implement code and configuration for Actimize Fraud Management (IFM) applications, ensuring alignment with business and technical requirements.
• Conduct detailed analysis to validate business requirements, process flows, and project deliverables. Prepare comprehensive technical documentation to support development and implementation efforts.
• Troubleshoot and resolve issues across all environments, performing in-depth root cause analysis to prevent recurrence and improve system reliability.
• Maintain high levels of customer satisfaction by delivering timely, high-quality solutions and support for production and project-related issues.
• Communicate proactively and effectively with business users, support teams, vendors, and other stakeholders to ensure alignment and transparency throughout the project lifecycle.
• Manage multiple projects and tasks simultaneously, balancing competing priorities and deadlines in a fast-paced environment.
• Work closely with other technical teams to ensure seamless execution of processes and integration of solutions.
• Develop and execute unit test cases and scripts to validate changes and releases, ensuring high-quality deliverables
• Coordinate and execute system software upgrades in collaboration with end users and technical teams.
• Serve as a key escalation point for complex production issues, ensuring timely resolution and minimal impact to business operations.
• Participate in system implementations and go-lives, which may occasionally require evening or weekend availability to support deployment activities and ensure successful transitions.
• Collaborate with cross-functional teams to troubleshoot and resolve high-priority incidents, and contribute to post-implementation reviews and continuous improvement efforts.

Qualifications and Skills

• Proven hands-on experience with Actimize IFM applications, including configuration, customization, and support.
• Strong working knowledge of Actimize components such as IFM, AIS/UDM, and WATCH, deployed within Oracle and Cassandra environments.
• Extensive experience in developing and managing RCM components including Alert Views, Plugins, DART, Workflows, and administrative configurations.
• Skilled in designing and implementing real-time interfaces and data integration pipelines using Actimize Modeler.
• Minimum of 3 years' experience implementing enterprise technologies and/or vendor platforms to meet business needs. Bachelor’s degree in Computer Science or a related field preferred.
• Demonstrated experience in IT development, system design, integration, and data analysis across complex environments.
• Strong understanding of relational and NoSQL database platforms, with proficiency in Oracle, Cassandra, or similar technologies.
• Familiarity with real-time payments processing and related financial systems.
• Ability to independently manage, organize, and prioritize multiple tasks and projects in a dynamic environment.
• Well-developed research and analytical capabilities, with a strong aptitude for problem-solving and lateral thinking.

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].