IT and Digital Media Technician

Riverdale City; Riverdale (UT); On-site; USD 38,000 - 61,000; Full time

Job summary

Riverdale City is seeking an IT & Digital Media Technician to support the City's technology infrastructure and public communications. You will manage the website, publish content, and provide frontline IT assistance to staff and the community.

The role blends technical support with digital engagement, requiring strong communication, cybersecurity awareness, and the ability to handle multiple projects in a civic environment.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2–3 years of IT, technical support, or digital communications experience.
• CompTIA A+ Certification is required.

Responsibilities

• Provide first-level technical support to City staff and resolve hardware/software issues.
• Assist with installation, configuration, and deployment of new hardware and software.
• Maintain documentation and inventory of technology assets and records.
• Develop and publish digital content and manage the City’s website and social media assets.

Skills

Technical Troubleshooting

Communication

Time Management

Customer Service

Attention to Detail

Education

Associate Degree in Computer Science / IT / Information Systems

Tools

Content Management Systems (CMS)

Cybersecurity basics

Networking concepts

Job description

Salary Range: $27.37 - $44.15 per hour
Starting Salary: Generally begins at the lower end of the salary range, depending on qualifications (DOQ)

Opening Date: September 1, 2026
Closing Date: Open Until Filled

Join the Riverdale City Team

Riverdale City is seeking a skilled, innovative, and service-oriented IT amp; Digital Media Technician to support both the City#39;s technology infrastructure and public communications efforts. This unique position combines hands-on technical support, systems administration assistance, digital engagement, website management, and public information dissemination.

The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a passion for helping both internal users and the community stay informed and connected.

Position Summary

Under the general supervision of the Business Administrator , the IT amp; Digital Media Technician performs a variety of technical, administrative, and creative duties related to information technology, digital communications, website management, and public outreach.

This position serves as a key resource for maintaining the City#39;s digital presence while providing frontline technical support to City employees and assisting with daily IT operations.

Essential Duties and Responsibilities

Digital Media & Communications

• Develop, maintain, and update the City#39;s website and social media platforms.
• Create and publish engaging digital content and community communications.
• Gather, write, edit, and prepare content for the City newsletter and other special publications.
• Coordinate public information efforts regarding city projects and services.
• Serve as the City#39;s liaison for communicating construction projects, road closures, utility interruptions, and other public-impact projects.
• Assist in maintaining a consistent and professional City brand across print and digital media platforms.

Information Technology Support

• Provide first-level technical support to City staff by identifying, prioritizing, troubleshooting, and resolving hardware, software, and system issues.
• Assist with installation, configuration, and deployment of new hardware and software.
• Maintain, troubleshoot, and resolve issues within designated software programs and systems.
• Support daily IT operations and help ensure reliable system performance.
• Provide technology and software training to end users.
• Assist with implementing cybersecurity best practices to protect City systems and data.
• Document support activities and maintain accurate technology inventory and records.

General Responsibilities

• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

Minimum Qualifications

Education & Experience

Applicants must possess:

• An Associate Degree in Computer Science, Information Technology, Information Systems, or a closely related field; and
• Two (2) to three (3) years of experience performing duties related to information technology, technical support, digital communications, or related functions;

OR

• An equivalent combination of education and relevant experience.

Certifications

Required

• CompTIA A+ Certification

Preferred

• Certified Network Engineer (CNE)
• Microsoft Certified Systems Engineer (MCSE), or equivalent Microsoft certification

Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

Technical Knowledge

• Strong knowledge of computer hardware and software systems.
• Understanding of networking concepts, operating systems, and internet-based applications.
• Knowledge of cybersecurity principles and best practices.
• Experience troubleshooting and resolving technical issues efficiently and effectively.

Skills

• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and competing deadlines.
• Strong attention to detail.
• Effective written communication skills for creating informative and engaging digital content.
• Ability to provide professional customer service and technical assistance to users of varying technical skill levels.

Abilities

• Communicate clearly and professionally with employees, elected officials, vendors, and the public.
• Learn and adapt to changing technology systems and software platforms.
• Work independently while contributing positively to a team environment.
• Exercise sound judgment and maintain confidentiality when handling sensitive information.

Special Requirements

• Must pass a comprehensive background investigation.
• Must possess a valid driver#39;s license.
• Must be able to lift and move objects weighing up to 50 pounds.
• Must successfully complete pre-employment drug and alcohol testing with negative results.

Work Environment

This position combines office-based technical work with occasional field assignments throughout the community. Duties require walking, standing, sitting, bending, reaching, lifting, and operating computer equipment. Frequent use of hand and finger dexterity is required. Regular visual focus, verbal communication, and hearing abilities are essential to performing assigned duties.

Occasional exposure to electrical equipment and associated hazards may occur while performing IT support functions. Frequent Local travel within the City is required as part of normal job responsibilities.

Employment Status

This position is a non-appointed position entitled to the protections established under Utah Code 10-3-1105 and due process appeal authority under Utah Code 10-3-1106.

The IT amp; Digital Media Technician position is classified as non-exempt under the Fair Labor Standards Act (FLSA).

Veteran's Preference

Eligible veterans seeking preference points must submit a copy of their DD-214 with their employment application before the position closing date. Veteran preference applies to initial appointments only.

Why Join Riverdale City?

Riverdale City offers the opportunity to make a meaningful impact in the community while working in a collaborative and service-focused environment. This position provides a unique blend of technology and communications responsibilities, allowing employees to contribute directly to both the City#39;s operational success and public engagement efforts.

Equal Opportunity Employer

Riverdale City is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable law.

All applicants selected for employment with Riverdale City must successfully complete a pre-employment drug and alcohol test and background investigation as a condition of employment.