IT Analytics & Technical Communications Lead

Duke Clinical Research Institute; Durham (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

Duke Health Technology Solutions is seeking an IT Analyst — Technical Communications & Engagement to translate complex technology concepts into clear, actionable information for clinicians, leaders, and technical teams. The role emphasizes stakeholder readiness, adoption, and effective communication across enterprise IT initiatives.

The position supports project coordination, knowledge management, change management, and content development to ensure successful technology implementations and

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Communications, Technical Writing, Journalism, Business, Healthcare Administration, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Responsibilities

• Serve as an IT communications and engagement resource supporting enterprise technology programs, projects, services, and operational initiatives.
• Analyze technical, operational, and project-related information and translate it into clear, concise communications suitable for technical and non-technical audiences.
• Assess stakeholder needs, audience requirements, operational impacts, and timing considerations to recommend appropriate communication strategies and content.
• Develop communication plans and deliverables supporting technology implementations, upgrades, system changes, service enhancements, outage communications, and organizational initiatives.
• Coordinate communication activities across DHTS leadership, project teams, operational stakeholders, clinical partners, and business stakeholders.
• Support executive communications related to technology strategy, organizational priorities, technology investments, digital transformation, and operational performance.

Skills

Technical writing

Stakeholder engagement

Knowledge management

Project coordination

Change management

Information analysis

Education

Bachelor's degree in IT / Information Systems

Tools

SharePoint

Microsoft 365

Teams

Job description

Duke Health Technology Solutions is seeking an IT Analyst — Technical Communications & Engagement to translate complex technology concepts into clear, actionable information for clinicians, leaders, and technical teams. The role emphasizes stakeholder readiness, adoption, and effective communication across enterprise IT initiatives.

The position supports project coordination, knowledge management, change management, and content development to ensure successful technology implementations and