IT Analyst - IT Asset Management Analyst

Duke Careers; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Duke Health Technology Solutions in Durham, NC is seeking an IT Asset Management Analyst to oversee the lifecycle of IT assets, including hardware, software, and licenses, ensuring compliance and optimization across the organization.

This role requires 2 years of related experience, a degree in IT or equivalent, and strong skills in analytics, communication, and detailing tasks. You will use tools like ServiceNow HAM, CMDB, SAP, and barcode scanners to track inventory and support IT projects.

Qualifications

• Associate or bachelors degree in information technology, computer science, or related field, or equivalent work experience
• 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line
• Knowledge of IT asset management best practices, tools, and frameworks
• Proficiency in Microsoft Office, databases, and IT asset management software
• Strong analytical, problem-solving, and communication skills
• Attention to detail, accuracy, and quality
• Ability to work independently and as part of a team
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of supply chain best practices, such as lean management, just-in-time delivery, and quality management systems
• Ability to communicate effectively with suppliers, customers, and other stakeholders in the supply chain
• Ability to use supply chain software and tools, such as Service Now Hardware Asset Management (HAM), CMDB, and barcode scanners
• Experience in warehouse and stockroom management, including inventory control, safety procedures, and equipment maintenance.

Responsibilities

• Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities: (DRAH, DRH, Duke@ The Park, Hock Plaza, and Golden Warehouse)
• In accordance with established policies and procedures, all staff are required to: Distribute and restock hardware
• Use appropriate Supply Chain technologies (Service Now, Buy@Duke, and SAP) to document movement of hardware.
• Perform inventory counts on a regular basis to ensure accuracy of stock levels in assigned area.
• Check warranty expiration dates on hardware on a regular basis and document, insure first in first out (FIFO) method.
• Accept and sign for deliveries from distributors as necessary
• Inspect shipments, enter Goods Receipts into Service Now, and/or SAP, filing packing slips.
• Report identified shipment discrepancies to senior manager.

Skills

Analytical skills

Problem-solving

Communication skills

Detail-oriented

Education

Associate or bachelors degree in information technology or related field

Tools

Service Now HAM

CMDB

Barcode scanners

SAP

Microsoft Office

Job description

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IT Analyst - IT Asset Management Analyst

Work Arrangement:

Requisition Number: 275129

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Sep 29, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description

An information technology asset manager analyst is responsible for managing the lifecycle of IT assets, such as hardware, software, and licenses, in an organization. The main duties of an IT asset manager analyst include:

• Tracking and monitoring the inventory, location, status, and usage of IT assets
• Ensuring compliance with IT policies, standards, and contracts
• Optimizing the utilization and performance of IT assets
• Identifying and resolving issues related to IT assets
• Planning and executing the disposal, replacement, or upgrade of IT assets
• Preparing and maintaining reports and documentation on IT assets
• Collaborating with other IT teams and stakeholders to support IT projects and initiatives

To be successful as an IT asset management analyst, you should have the following skills and qualifications:

• Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent work experience
• 2 years of work experience, to include experience in at least one of the following disciplines: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control or other comparable service line Knowledge of IT asset management best practices, tools, and frameworks
• Proficiency in Microsoft Office, databases, and IT asset management software
• Strong analytical, problem-solving, and communication skills
• Attention to detail, accuracy, and quality
• Ability to work independently and as part of a team
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of supply chain best practices, such as lean management, just-in-time delivery, and quality management systems
• Ability to communicate effectively with suppliers, customers, and other stakeholders in the supply chain
• Ability to use supply chain software and tools, such as Service Now Hardware Asset Management (HAM), CMDB, and barcode scanners
• Experience in warehouse and stockroom management, including inventory control, safety procedures, and equipment maintenance.

Duties and Responsibilities

• Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities: (DRAH, DRH, Duke@ The Park, Hock Plaza, and Golden Warehouse)
• In accordance with established policies and procedures, all staff are required to: Distribute and restock hardware
• Use appropriate Supply Chain technologies (Service Now, Buy@Duke, and SAP) to document movement of hardware.
• Perform inventory counts on a regular basis to ensure accuracy of stock levels in assigned area.
• Check warranty expiration dates on hardware on a regular basis and document, insure first in first out (FIFO) method.
• Accept and sign for deliveries from distributors as necessary
• Inspect shipments, enter Goods Receipts into Service Now, and/or SAP, filing packing slips.
• Report identified shipment discrepancies to senior manager.