IT Analyst III (Active Secret clearance) Aberdeen Proving Ground, MD Posted today

NANA Regional Corporation; Maryland; Hybrid; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated IT Analyst III to support the U.S. Army program at Aberdeen Proving Ground. In this hybrid role, you'll engage in resolving IT issues, providing technical assistance, and ensuring cybersecurity compliance. Your contributions will directly impact the efficiency of operations for military personnel. Join a team where your expertise will help enhance IT capabilities and support vital missions. If you have a passion for technology and a commitment to service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Qualifications

• 1+ years experience with Masters, 2+ years with Bachelors, 5+ years with no degree.
• Active DOD Secret security clearance required.

Responsibilities

• Resolve IT customer questions and problems efficiently.
• Assist in installation and configuration of IT equipment.
• Provide support for wireless devices including troubleshooting.

Skills

Customer Service

Technical Assistance

Cybersecurity Policies

Troubleshooting

IT Hardware Deployment

Network Troubleshooting

Remote Desktop Applications

Education

Master's Degree

Bachelor's Degree

Associate's Degree

Tools

BMC Track-IT

Dameware

VPN

Job description

SAVA is looking for a committed IT professional to become part of our team as an IT Analyst III for our United States Army program, supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground (APG) in Maryland. To join our team of outstanding professionals, apply today!

Responsibilities

• Resolve customer questions and problems concerning Information Technology (IT)
• Provide technical assistance to customers to minimize disruptions of computer operations
• Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements
• Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services
• Coordinate and assist in the installation, configuration, utilization, and operation of IT equipment
• Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions
• Assist in developing, maintaining, and updating IT documents for use by help desk personnel to expedite problem resolution
• Provide Wireless Device support to include device setup, user training, troubleshooting, and software repairs of Apple and Android devices

Qualifications

• Active DOD Secret security clearance
• Active DoD 8570 IAT Level I or IAT Level II certification
• Relevant education/experience requirements: 1+ years with Masters, 2+ years with Bachelors, 3+ years with Associates, 5+ years with no degree
• Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors, and printers
• Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices
• Experience in generating reports using Trouble Ticket automated software (e.g., BMC Track-IT)
• Performing backup and restore of software and data on client compute devices
• Troubleshooting and resolving client network and wireless issues
• Experience testing, analysis and repair of computer system hardware and software malfunctions
• Experience deploying interoperable and integrated standard office automation desktop software
• Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices, and printers
• Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed
• Experience identifying network problems impacting users and work with appropriate Tier II or III administrators
• Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity
• Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting, and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services
• Experience using remote tools to connect to remote desktop applications including MCM
• This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD for IT support

Desired Qualifications:

• Outstanding customer service and communication skills
• Ability to work in a team environment and independently
• Ability to adhere to government policies and requirements
• Active DoD-issued Top-Secret clearance or higher, strongly preferred
• Bachelor’s degree is preferred, though not required
• Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred
• Previous experience supporting a Test & Evaluation environment preferred

Job ID: 2025-16816

Work Type: Hybrid

Pay Range: $60,000.00 - $65,000.00

Benefits: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.

As a SAVA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [e-mail] or 571-353-7053 (information about job applications status is not available at this contact information).