IT Analyst

Socket.dev; Richardson (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid parental leave

Wellness programs

Product discounts

Paid time off

Internal development opportunities

Job summary

Hunter Douglas is seeking a seasoned IT systems analyst to bridge Operations and IT, ensuring ERP and manufacturing systems run smoothly. You will configure, troubleshoot, and optimize business processes while collaborating with internal teams.

The role emphasizes translating business needs into system requirements, supporting data integrity, and driving system improvements in a manufacturing setting.

Qualifications

• 5+ years of experience in a functional IT, systems analyst, or similar role.
• Strong understanding of business processes (operations, supply chain, manufacturing, or finance preferred).
• Experience working with ERP systems.
• Ability to translate business needs into system requirements.

Responsibilities

• Serve as the primary liaison between business users and IT for system-related needs.
• Provide day-to-day support for core business applications (ERP, CRM, or manufacturing systems).
• Analyze business processes and recommend system improvements or efficiencies.
• Configure and maintain system settings, workflows, and user access.
• Troubleshoot system issues and coordinate with technical teams or vendors when needed.
• Assist with system implementations, upgrades, and testing (UAT).
• Develop and maintain documentation, including process flows and user guides.
• Train end users on system functionality and best practices.
• Support data integrity by monitoring, auditing, and correcting system data as needed.

Skills

ERP experience

Data analysis

Strong communication

Systems translation

Vendor coordination

Tools

Excel

SQL

BI tools

PIC experience

Job description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

Support and optimize business systems and processes. This role bridges the gap between Operations and IT by working closely with internal teams to understand business needs, configure systems, troubleshoot issues, and ensure technology solutions effectively support day-to-day operations.

What you'll do

• Serve as the primary liaison between business users and IT for system-related needs
• Provide day-to-day support for core business applications (ERP, CRM, or manufacturing systems)
• Analyze business processes and recommend system improvements or efficiencies
• Configure and maintain system settings, workflows, and user access.
• Troubleshoot system issues and coordinate with technical teams or vendors when needed
• Assist with system implementations, upgrades, and testing (UAT)
• Develop and maintain documentation, including process flows and user guides.
• Train end users on system functionality and best practices.
• Support data integrity by monitoring, auditing, and correcting system data as needed.

Other requirements:

• Experience in manufacturing environments (especially indoor/outdoor products or custom fabrication)
• Familiarity with reporting tools and basic data analysis (Excel, SQL, or BI tools)
• Experience supporting system integrations or working with vendors
• Train end users on system functionality and best practices
• Strong organizational and time-management skills.

Who you are

• 5+ years of experience in a functional IT, systems analyst, or similar role
• Strong understanding of business processes (operations, supply chain, manufacturing, or finance preferred)
• Experience working with ERP systems (PIC experience is a plus)
• Ability to translate business needs into system requirements
• Strong problem-solving and analytical skills.
• Excellent communication skills with both technical and non-technical stakeholders
• Hands-on, self-starter mentality with a focus on execution.

What's in it for you?

• Annual base salary range: $80,000.00 - $90,000.00
• Bonus target range: 10%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.