Customer Success Manager (2x Openings)

Volta; Palo Alto (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Equity in Volta

Retirement contributions

Health benefits

Vacation days

Job summary

Volta is seeking a Customer Success Manager in Palo Alto to own the customer relationship after sale, guiding onboarding, adoption, and ongoing success. You will work closely with service operations and support to ensure customers realize real value from Volta's compute platform.

This relationship-first role requires you to manage multiple accounts, monitor health, and collaborate with product/engineering to drive renewals and expansions while building scalable onboarding playbooks.

Qualifications

• Experience in a customer success or account management role in technical B2B or infrastructure/cloud environments.
• Strong relationship-building and communication skills.
• Comfortable engaging with both technical and business stakeholders.
• A proactive, data-informed approach to account health and risk management.

Responsibilities

• Own the customer relationship post-sale, from onboarding through ongoing account management.
• Support customer onboarding, helping new customers get set up and adopt the platform successfully.
• Monitor account health and proactively flag risks or opportunities.
• Partner with support and service operations to resolve customer issues and escalations.
• Run regular business reviews with customers to track value and surface needs.
• Advocate for customer needs internally, feeding insight into product and engineering.
• Support renewal and expansion conversations with account and sales teams.
• Build repeatable onboarding and success playbooks as the customer base grows.

Skills

Relationship-building

Communication

Stakeholder management

Proactive data-driven

Account portfolio management

Job description

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure.

This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform.

What You Will Be Doing

• Own the customer relationship post-sale, from onboarding through ongoing account management

• Support customer onboarding, helping new customers get set up and adopt the platform successfully

• Monitor account health and proactively flag risks or opportunities

• Partner with support and service operations to resolve customer issues and escalations

• Run regular business reviews with customers to track value and surface needs

• Advocate for customer needs internally, feeding insight into product and engineering

• Support renewal and expansion conversations with account and sales teams

• Build repeatable onboarding and success playbooks as the customer base grows

What You Bring

• Experience in a customer success or account management role, ideally in technical B2B or infrastructure/cloud environments

• Strong relationship-building and communication skills

• Comfortable engaging with both technical and business stakeholders at customer organizations

• A proactive, data-informed approach to account health and risk management

• Organized and self-directed, able to manage a portfolio of customer accounts

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What We Offer

At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary

• Equity in Volta, giving you the opportunity to share in the company's long-term success

• Retirement/pension contributions

• Comprehensive health, wellbeing and insurance benefits

• Generous number of vacation days each year

Additional Information

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at [e-mail]. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.