IT Administrator (Virginia)

Fullscript; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Generous PTO

Flexible benefits package

Training budget

Job summary

Fullscript is seeking an entry-level IT Administrator to join our IT team at the Virginia Distribution Center. This role focuses on supporting end users, maintaining systems, and contributing to IT initiatives in a collaborative, on-site environment.

The ideal candidate is early in their IT career, eager to learn, detail-oriented, and capable of handling common IT tasks with supervision.

Qualifications

• Basic understanding of computer systems, networks, and common enterprise software.
• Experience with Windows and macOS environments.
• Ability to follow documented processes and complete defined tasks independently.
• Willingness to learn, take feedback, and communicate clearly.
• Hands-on experience supporting Zebra printers and basic device provisioning.

Responsibilities

• Monitor support channels and own user issues through to resolution.
• Provide on-site IT support at the Virginia Distribution Center.
• Troubleshoot hardware and software problems and perform repairs or replacements.
• Log tickets accurately and maintain documentation.
• Assist with provisioning/deprovisioning of users and devices.

Tools

Jamf

Intune

Printer support

Ticketing (Zendesk/Jira)

Job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

About the Role

We’re looking for a motivated and detail-oriented IT Administrator to join our IT team. This is an entry-level role ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and is eager to learn and grow within a collaborative team environment. Working on site in our Virginia Distribution Center, you’ll play a key role insupporting end users, maintaining systems, andcontributing to broader IT initiatives.

What you’ll do

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed
• Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
• Accurately log tickets and maintain clear documentation
• Assist with onsite IT support
• Support provisioning and deprovisioning of users and devices
• Report or escalate integration issues appropriately
• Support physical site improvements (e.g. equipment installs/removals)
• Configure systems and follow IT processes and standards
• Participate in departmental projects under guidance
• Mobile device management (iOS and Android)

What you bring to the table

• Basic understanding of computer systems, networks, and common enterprise software
• Familiarity with Mac and Windows operating systems
• Ability to follow documented processes and complete defined tasks independently
• Eagerness to learn and accept feedback constructively
• Clear written and verbal communication skills
• Ability to manage time, prioritize tasks, and ask for help when needed
• Hands‑on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting
• Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings
• Prior experience with mobile device management (Jamf and Intune)

Bonus if you have

• Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow)
• Experience working with SaaS tools or enterprise environments
• Familiarity with networking, Network + certification

What we can offer you

• Generous PTO and competitive pay.
• 401(k) with company match.
• Flexible benefits package.
• Training budget and company-wide learning initiatives.
• Discount on Fullscript catalog of products.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [e-mail].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole