IT Administrator

Workhorse; Wixom (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Workhorse, headquartered in Wixom, MI, is seeking a hands-on IT Administrator to provide frontline technology support across the organization, with emphasis on desktop support and executive (white glove) support. The role focuses on reducing ticket resolution time and strengthening core IT systems for senior leadership.

You will manage Active Directory/Entra ID, Microsoft 365, Intune, and endpoint management, while also supporting conference rooms, A/V, and video conferencing.

Formación

• Associate or bachelor’s degree in information technology, Computer Science, or equivalent practical experience.
• 3-5 years of experience in desktop support, help desk, or IT administration.
• Hands-on experience supporting Windows and/or macOS environments.
• Working knowledge of Active Directory/Entra ID, Microsoft 365 administration.
• Experience with endpoint management/MDM tools (Intune, or similar).
• Experience supporting conference room A/V and video conferencing platforms (Teams, etc.).
• Strong troubleshooting skills across hardware, software, and basic networking (Wi-Fi, VPN, DNS/DHCP basics).
• Excellent communication skills and a customer-service mindset, especially when supporting senior stakeholders.
• Ability to lift/move IT equipment and be on-site as required.

Responsabilidades

• Provide Tier 1/2 troubleshooting for desktops, laptops, printers, mobile devices, and peripherals.
• Image, configure, and deploy new hardware for onboarding and refresh cycles.
• Manage software installation, updates, patching, and license tracking.
• Maintain the IT asset inventory and coordinate repairs/warranty claims with vendors.
• Log, triage, and resolve tickets within agreed SLAs.
• Administer and maintain core systems: Active Directory/Entra ID, Microsoft 365, file servers, and endpoint management (Intune).
• Manage user account provisioning, deprovisioning, and access/permissions.
• Support network connectivity (Wi‑Fi, VPN, switches) and expedite complex issues to senior engineers.
• Assist with backup verification, patch management, and basic security hygiene (MFA, antivirus/EDR).
• Maintain documentation for systems, configurations, and standard operating procedures.
• Support IT projects such as office moves, equipment rollouts, and system migrations.
• Train employees on IT policies, tools, and best practices.
• Contribute to and help enforce IT security and acceptable use policies.

Conocimientos

Desktop support

Executive support

Windows/macOS

AD/Entra ID

Intune

Video conferencing

Customer service

On-site support

Educación

Degree in IT or related field

Herramientas

ServiceNow

Jira Service Management

PowerShell

Descripción del empleo

Description

Better Trucks. Better World.

Headquartered in Wixom, MI with locations in California, Ohio and Indiana, Workhorse is raising the standard for what a medium-duty truck should be — delivering vehicles, infrastructure, and support designed to work for you.

About the Role

We are seeking a hands‑on IT Administrator to provide frontline technology support across the organization, with a strong focus on desktop support, executive (white glove) support, and core systems administration. This role is intended to reduce ticket resolution time, improve the technology experience for senior leadership, and strengthen the reliability of core IT systems.

Key Responsibilities

Desktop Support

• Provide Tier 1/2 troubleshooting for desktops, laptops, printers, mobile devices, and peripherals
• Image, configure, and deploy new hardware for onboarding and refresh cycles
• Manage software installation, updates, patching, and license tracking
• Maintain the IT asset inventory and coordinate repairs/warranty claims with vendors
• Log, triage, and resolve tickets within agreed SLAs
• Administer and maintain core systems: Active Directory/Entra ID, Microsoft 365, file servers, and endpoint management (Intune)
• Manage user account provisioning, deprovisioning, and access/permissions
• Support network connectivity (Wi‑Fi, VPN, switches) and expedite complex issues to senior engineers
• Assist with backup verification, patch management, and basic security hygiene (MFA, antivirus/EDR)
• Maintain documentation for systems, configurations, and standard operating procedures
• Support IT projects such as office moves, equipment rollouts, and system migrations
• Train employees on IT policies, tools, and best practices
• Contribute to and help enforce IT security and acceptable use policies

Executive Support

• Deliver white‑glove, priority support to executives and senior leadership, in person and remote
• Set up and troubleshoot conference rooms, video conferencing, and presentation technology for executive meetings and board sessions
• Proactively manage executive devices (laptops, phones, tablets) to minimize disruption
• Provide on‑call or after‑hours support for executive travel and high‑priority events as needed
• Maintain a high standard of discretion, professionalism, and responsiveness

Requirements

Required Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or equivalent practical experience
• 3-5 years of experience in desktop support, help desk, or IT administration
• Hands‑on experience supporting Windows and/or macOS environments
• Working knowledge of Active Directory/Entra ID, Microsoft 365 administration
• Experience with endpoint management/MDM tools (Intune, or similar)
• Experience supporting conference room A/V and video conferencing platforms (Teams, etc.)
• Strong troubleshooting skills across hardware, software, and basic networking (Wi‑Fi, VPN, DNS/DHCP basics)
• Excellent communication skills and a customer‑service mindset, especially when supporting senior stakeholders
• Ability to lift/move IT equipment and be on‑site as required.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator
• Prior experience directly supporting C‑suite or senior executives
• Familiarity with ticketing systems (ServiceNow, Jira Service Management, Freshservice, etc.)
• Basic scripting experience (PowerShell or Bash) for routine automation

Why Workhorse

Engineering and Manufacturing for the Work Ahead

Workhorse designs, engineers, tests, validates and manufactures physical products in America’s Heartland. Our work spans battery‑electric commercial vehicles and the development of Mobile AI Infrastructure.

See Your Work Take Shape

Engineering and manufacturing come together at Workhorse. Employees can see their contributions progress from problem‑solving and product development to production and real‑world use.

Collaborative, Accountable Teams

Our teams work across disciplines to solve practical challenges. We value respect, open communication and accountability, and employees are trusted to contribute ideas and take ownership of their work.

Built on Experience. Focused on What’s Ahead.

Workhorse brings established commercial‑vehicle experience to new products and applications, creating opportunities to strengthen what we do today while helping develop what comes next.

A Workplace with Personality

We take our work seriously while making room for connection, camaraderie and fun. At select locations, that includes a dog‑friendly workplace in accordance with site guidelines.

Workhorse Values

Integrity | Transparency, Accountability & Results | Pride in Excellence | Intentional Innovation Extraordinary Talent and Teamwork

Workhorse Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.