IT Administrator

Randa Apparel & Accessories; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off

Life insurance

Health, vision, and dental insurance

401(k)

Wellness program

Parental leave

Job summary

Randa Apparel & Accessories seeks an IT Systems Administrator to deliver a secure, scalable tech environment across offices, warehouses, and remote sites. The role emphasizes a cloud-first approach, endpoint management, and identity services to ensure seamless device performance and continuity.

Collaborate with infrastructure, security, and application teams to optimize Windows, macOS, and mobile endpoints, implement automation, and strengthen cybersecurity in a fast‑paced, on‑site Fort Worth

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• 3–5 years of experience in IT support, systems administration, or endpoint engineering roles.
• Strong experience with Windows OS, macOS, and Microsoft 365 and Android.
• Hands-on knowledge of Intune, Azure AD / Entra ID, and modern endpoint management practices.
• Familiarity with cybersecurity principles, endpoint protection, and compliance frameworks.

Responsibilities

• Provide advanced Tier 2/3 support for desktops, laptops, mobile devices, printers, scanners, RFID systems, and warehouse IoT devices.
• Deploy, configure, and manage Windows, macOS, and mobile devices using modern endpoint management platforms.
• Administer Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Manage identity and access through Azure AD / Entra ID, including MFA and Conditional Access.
• Diagnose and resolve LAN/WAN, VPN, Wi-Fi, DNS, and DHCP issues across sites.
• Enforce endpoint security standards and support cybersecurity best practices.
• Maintain documentation, SOPs, and asset inventories.

Skills

Windows OS

macOS

Microsoft 365

Android

Intune

Azure AD / Entra ID

Modern endpoint management

Networking fundamentals

Security concepts

Customer service mindset

Education

Associate or Bachelor’s degree in IT / CS

Tools

JAMF

SOTI

Intune

Azure AD / Entra ID

Microsoft Intune

Job description

At RAA, we trust and believe in our associates to fashion their future.

Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30 iconic brands, including Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation

We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.

Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?

Position Summary

The IT Systems Administrator plays a key role in delivering a secure, reliable, and scalable technology environment across corporate offices, warehouses, and remote locations. This position supports modern, cloud first infrastructure and end user technologies, ensuring seamless device performance, secure access, and operational continuity. The role partners closely with infrastructure, security, and application teams to continuously improve endpoint management, identity services, cybersecurity posture, and IT operations through automation and best practices.

Essential Job Functions

• Endpoint & End-User Support:
  • Provide advanced Tier 2/3 support for desktops, laptops, mobile devices, printers, scanners, RFID systems, and warehouse/industrial IoT devices.
  • Troubleshoot complex hardware, software, and connectivity issues in office, warehouse, and remote environments.
  • Support collaboration and hybrid work technologies, including conferencing and mobility solutions.
• Endpoint Management & OS Lifecycle:
  • Deploy, configure, and manage Windows, macOS, and mobile devices using modern endpoint management platforms (e.g., Microsoft Intune, Autopilot, JAMF, and SOTI).
  • Manage OS patching, device compliance, application deployment, and lifecycle refresh activities.
  • Leverage automation and scripting to improve reliability and reduce manual effort.
• Cloud & Identity Services:
  • Administer Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
  • Manage identity and access through Azure AD / Entra ID, including MFA, Conditional Access, and role-based access controls.
  • Support onboarding/offboarding workflows and identity governance processes.
• Network & Connectivity Support:
  • Diagnose and resolve issues related to LAN/WAN, VPN, Wi Fi, DNS, DHCP, and network-connected devices.
  • Partner with networking teams to troubleshoot, improve performance, and deploy sites.
• Security & Compliance:
  • Enforce endpoint security standards, device compliance policies, and cybersecurity best practices.
  • Support endpoint protection, vulnerability remediation, and incident response activities.
  • Assist with audits, compliance requirements, and security awareness initiatives.
• Operational Excellence & Documentation:
  • Maintain accurate documentation, including SOPs, knowledge base articles, network diagrams, and asset inventories.
  • Track incidents, changes, and configurations to support operational transparency and continuous improvement.
• Collaboration & Continuous Documentation:
  • Work cross functionally with infrastructure, security, networking, and application teams.
  • Participate in infrastructure modernization initiatives, pilot new technologies, and recommend improvements aligned with business needs.

Minimum Qualifications

• Education & Experience:
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
  • 3–5 years of experience in IT support, systems administration, or endpoint engineering roles.
• Technical Skills:
  • Strong experience with Windows OS, macOS, and Microsoft 365 and Android.
  • Hands‑on knowledge of Intune, Azure AD / Entra ID, and modern endpoint management practices.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi Fi).
  • Familiarity with cybersecurity principles, endpoint protection, and compliance frameworks.
  • Familiarity with Warehouse Management Systems (WMS) is a plus, but not required.
• Professional Skills:
  • Strong communication and customer service mindset.
  • Ability to prioritize and manage multiple issues in a fast paced environment.
  • Analytical, proactive, and improvement‑oriented approach to problem‑solving.

Preferred Qualifications

• Certifications
  • CompTIA A+, Network+, Security+
  • Microsoft 365, AZ-900, or related Microsoft certifications
  • ITIL or service management certifications

Additional Qualifications

• Ability to work independently and as part of a team
• Ability to provide clear and concise technical instructions to end-users
• Flexibility to adapt to evolving technologies and processes
• A proactive approach to identifying potential issues before they become widespread.

Working Conditions

• This is a fully on‑site role (5 days per week) that may require occasional after‑hours support and the ability to lift up to 50 pounds.

What We Offer

• Competitive base salary.
• Three weeks of paid time off within the first year of employment.
• Company provided life insurance, short‑term disability, long‑term disability, and paid parental leave.
• Health, vision, and dental insurance options with low employee contributions.
• Commuter benefit plan.
• Optional supplemental life insurance, pet insurance, and accident & critical illness insurance offered at a group discount rate.
• 401(k).
• Unlimited access to our award‑winning online fitness, and wellness program.
• A great place to work, fast‑paced, with terrific career growth

“The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.”