IT Administrative Coordinator

Genworth Financial; Atlanta (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Penn Nursing is seeking an IT Administrative Coordinator to provide frontline customer service and administrative coordination for the ITS and Building Operations departments.

The role includes coordinating intake, budgeting support, contract and purchasing workflows, and maintaining knowledge-base content. It also covers coordinating web updates, travel, events, and general office administration.

Qualifications

• Experience coordinating administrative operations in IT or facilities.
• Strong organization and calendar management skills.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Coordinate intake of people and issues needing IT or Facilities assistance.
• Develop and maintain systems to manage contracts, licenses, purchasing, and invoicing.
• Coordinate PO creation and purchasing; reconcile accounts and assist budgeting.
• Update web content for public site and ITS/Ops SharePoint; keep docs current.
• Provide admin support for technology rollouts, events, travel planning, scheduling, and expenses.
• Greet visitors to the ITS/Ops office; serve as initial contact.
• Provide basic IT/facility issue support and escalate as needed.
• Facilitate office workflows, meetings, travel planning, and credit-card processing.
• Assist with writing help docs, templates; prepare proposals, timeframes, budgets, reports.

Job description

IT Administrative Coordinator

The IT Services department at Penn Nursing seeks a motivated individual to provide front‑line customer service and administrative coordination for the Information Technology Services (ITS) and Building Operations departments.

Location: Eligible for hybrid work – on campus 4 days per week and remote 1 day per week.

Job Responsibilities

• Coordinate intake of people and issues needing assistance from IT or Facilities, and assist with issue tracking and follow‑up.
• Develop and maintain systems to manage contracts, license agreements, purchasing, and invoicing; monitor and track budget and expenditures.
• Coordinate PO creation and purchasing for ITS and Operations; reconcile accounts, investigate discrepancies, and assist in budgeting.
• Coordinate web content updates for the public‑facing site, the ITS/Ops SharePoint sites, and keep knowledge‑base documentation current.
• Provide administrative support: technology rollouts, events, conference‑room scheduling, supply ordering, and calendar management for the senior leadership team.
• Serve as the initial point of contact for visitors and guests to the ITS/Ops office, greeting and assisting them in a friendly and professional manner.
• Provide basic support for common IT or facility issues and escalation to the Service Desk or higher tiers as necessary.
• Facilitate efficient office workflow, including documentation, meeting coordination, travel plan coordination, expense reimbursements, and processing of credit‑card expenditures.
• Assist with writing and maintaining help documentation and templates; prepare project proposals, timeframes, budgets, and reports.

Benefits and Working Conditions

This role offers a hybrid work schedule, with four days on campus and one remote day. The University provides a competitive benefits package that includes healthcare, tuition benefits for employees and families, retirement benefits, professional development opportunities, and wellness programs.