ISV Digital Launch Partner Account Manager

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce, Inc. is seeking an ISV Digital Launch Partner Account Manager to define the future of territory management for a large portfolio of ISV partners.

The role blends programmatic campaigns with targeted 1:1 interventions, intersecting partner enablement, lifecycle marketing, and systems automation. You will design multi-touch programs, leverage Salesforce reporting and agentic AI tools to automate routine touches, and work with cross-functional teams to drive onboarding and measurable

Qualifications

• 5+ years in sales, partner account management, or partner success.
• Experience with high-volume accounts and scaled approaches.
• Experience building automation and workflows using agentic tools.
• Experience with Salesforce reporting and data analysis in Excel/Sheets.
• Comfort with ambiguity and cross-functional collaboration.

Responsibilities

• Scale & Partner Engagement: design and maintain onboarding processes for ISV partners, executing campaigns across a large territory and guiding strategic initiatives.
• Portfolio Segmentation & Strategy: tier partners using onboarding data for targeted campaign execution.
• Data Analysis & Partner Potential Scoring: build KPI dashboards to surface high-intent signals and drive commercial impact.
• Cross-Functional Collaboration: work with BD, PAMs, Technical, Support, Legal, and Operations.
• Performance Execution: achieve monthly, quarterly, and annual partner success metrics.
• AI & Onboarding Innovation: evaluate and integrate AI tools to scale onboarding.
• Foundational Strategy: establish core processes for a new team function.

Skills

Sales experience

Partner management

Automation

Data analysis

Communication

Tools

Salesforce

Excel

Google Sheets

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

Department Description

The Salesforce Global Partnerships team establishes, grows, and executes transformational partnerships for Salesforce globally. Our partnerships drive revenue, increase customer success, deliver innovative product roadmap, elevate our brand, and differentiate our company. Our team creates new ways of operating as a business, solves critical and complex problems, and supports our most impactful corporate priorities. Our team values trust, grit, agility, and inclusivity. We engage a portfolio of new and existing ISV partners — driving revenue and consumption through contract re-negotiation, driving adoption of new products that align to Salesforce's strategic initiatives and delivering partner success.

This role sits on a new, first-of-its-kind team focused on automation, transformation, and scaled engagment — building the systems, workflows, and reporting infrastructure that will transform partner account management to scale efficiently.

Role Description

We are looking for a collaborative, analytical builder with a passion for problem-solving at scale to join our newly formed ISV Digital team within the ISV Partnerships organization. As an ISV Digital Launch Partner Account Manager, you will be responsible for defining the future of our Digital Launch territory management—overseeing a large portfolio of (~50) ISV partners through a modern, hybrid model that blends programmatic 1:many campaigns with targeted 1:1 strategic interventions. This role sits at the intersection of new partner enablement, lifecycle marketing, and systems automation.

You will design, build, and execute the multi-touch programs, sales plays, content, and workflows that keep partners engaged and producing, while leaning on Salesforce reporting and agentic AI tools to automate routine touches and surface high-value opportunities.

Key Responsibilities

• Scale & Partner Engagement: Design, build, and maintain processes to streamline ISV Partner Launch Onboarding—executing 1:many campaigns across a large partner territory to drive partners through key operational and GTM best practices. Partner 1:1 engagement will be reserved for strategic initiatives across tech adoption, high-potential assessment, and unblocking roadblocks as needed.
• Portfolio Segmentation & Strategy: Segment & tier a large territory of partners by onboarding stage, potential, and partner type through salesforce reports, and other data tools for targeted campaign execution.
• Data Analysis & Partner Potential Scoring: Build and monitor KPI dashboards to surface high-intent signals for partners with potential to drive commercial impact, adopt new technology, overall engagement, and surface those who should be driven to a new pathway.
• Cross-Functional Collaboration: Partner with Business Development, PAMs, Technical, Support, Legal, and Operations teams to align strategy and drive launch onboarding and end-to-end process improvements.
• Performance Execution: Consistently achieve monthly, quarterly, and annual operational and partner success metrics established by the business.
• AI & Onboarding Innovation: Evaluate, trial, and integrate cutting-edge AI tools to transform the Partner Experience and scale partner onboarding across a large territory.
• Foundational Strategy: Help to stand up core processes and documentation for a newly established team function, with the adaptability to refine and expand scope as the role evolves.

Qualifications & Requirements

• 5+ years of work experience in sales or partner account management, or partner success.
• Experience managing high-volume of accounts, and implementing scaled approaches.
• Experience building automation and workflows using agentic tools.
• Experience with Salesforce reporting, and proficiency segmenting and analyzing data within Excel/Google Sheets.
• Excitement to work on a new team — loves solving problems and is energized by ambiguity.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative team environment.
• Strong verbal and written communication skills, with willingness to develop basic process documentation and partner-facing collateral under guidance.

Preferred Qualifications

• Experience working on a scaled team, ideally within SaaS, AI, data, or cloud ecosystems.
• Experience creating enablement and/or email content for external audience.
• Community management experience.
• Experience using marketing automation tools.
• Passion for partner growth and ecosystem success.
• Familiarity with the Salesforce platform (APIs, workflows, automation, agents), or a strong willingness to learn this quickly.
• Experience with tools such as Claude, OpenAI, Tableau, Slack/Slackbot, Google Workspace, Workbench.

Why Join Us

The nature of work is changing. We're building a team of intelligent, trusted professionals who want to grow their careers while being change agents that help our partners succeed and have remarkable growth at scale. With 95% customer satisfaction and the world's leading CRM platform, Salesforce offers the tools and environment to excel.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

We believe in equality for all and can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $97,400 - $134,000 annually.

We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.