IST - Analyst, Operational Support

Polk County Public Schools; Bartow (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Polk County Public Schools is seeking an IST - Analyst, Operational Support to perform advanced technical work in the District Office Data Center, handling systems access, account management, change management, network monitoring and security event response.

Responsibilities include supporting end users, managing accounts, and coordinating with School Board members. This role is based at the District Office in Bartow, FL, with full-time hours and standard benefits.

Qualifications

• This position requires a high school diploma; an associate degree is preferred.
• Two years of experience in Windows environments with Microsoft Office.
• Experience with Active Directory and Microsoft 365 is desirable.
• Experience providing end-user technical support via email or ticketing system is preferred.

Responsibilities

• Maintains a daily calendar for each School Board member.
• Provides advanced technical work in the District Office Data Center including systems access, account management, change management, network monitoring and security event response.

Skills

Microsoft Office

Active Directory

Microsoft 365

End-user Support

Strong Written Communication

Education

High School Diploma

Associate Degree Preferred

Tools

Windows OS

Ticketing System

Exchange

Microsoft 365 Admin

Job description

Polk County Public Schools District Office, Bartow, FL, USA, 33830 - Bartow, Florida Open in Google Maps

IST - Analyst, Operational Support

Polk County Public Schools District Office, Bartow, FL, USA, 33830 - Bartow, Florida Open in Google Maps

This job is also posted in Florida Department of Education

Job Details

Job ID: 5926870
Application Deadline: Posted until filled
Posted: Sep 15, 2026 5:09 AM (UTC)
Starting Date: To Be Determined

Job Description

Note:

This posting will close at 4pm on 09/21/2026.

Position Title

IST - Analyst, Operational Support

Custom Job Purpose

This position exists to provide advanced technical work in the District Office Data Center, including systems access, account management, change management, network monitoring and security event response.

Essential Functions of this Job

• Maintains a daily calendar for each School Board member.

Non-Essential Functions of this Job

Performs other duties as assigned.

Qualifications

Graduation from an accredited high school required. Associate degree preferred. Must have at least two years' experience in a Windows environment with extensive use of Microsoft Office applications. Experience managing and troubleshooting user accounts in an Active Directory and/or Microsoft 365 environment is a plus. Experience providing end-user technical support via e-mail or ticketing system is preferred.

Knowledge, Skills and Abilities

Considerable knowledge of Microsoft Office applications Knowledge of Active Directory, Exchange, and Microsoft 365 preferred. Ability to troubleshoot user account-related issues and professionally communicate in writing. Ability to understand and follow complex oral and written instructions with minimal supervision. Ability to learn new procedures, instructions, and systems. Bilingual/biliterate preferred.

Work Context

Requires sitting and some standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with, individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts.

Physical Environment

Requires working indoors in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects frequently weighing up to 20 pounds and infrequently up to 50 pounds.

Collective Bargaining Agreement

1 - Non-Union - F4 - 12-mo OSP-Exempt

Salary Grade

SG17

Pay Grade

N/A

FLSA Status

Exempt

Local Code

10433

EEO5

50

Approval Date

5/10/2022

Position Type: Full-time

Contact Information

• Polk County Public Schools
• 1907 South Floral Ave.
• Bartow, Florida 33830
• Phone: [phone]
• Email: [e-mail]