IST - Analyst - Help Desk

Polk County Public Schools; Bartow (FL); On-site; USD 45,000 - 62,000; Full time

Job summary

Polk County Public Schools District Office in Bartow, Florida seeks an IST - Analyst, Help Desk to support and train users of instructional technologies. You will prepare documentation, manuals, and training materials while troubleshooting hardware/software and coordinating with vendors.

The role involves scheduling trainings, developing guides, and monitoring training effectiveness across district and school staff. Bachelor's degree preferred; salary commensurate with experience.

Qualifications

• AS degree or equivalent training/experience.
• Three years experience with microcomputers and writing user manuals.
• Experience delivering training to adults.
• Strong written and verbal communication skills.
• Bilingual/biliterate preferred.

Responsibilities

• Develop indeveloping electronic user guides and instructional technology training manuals.
• Assist in scheduling and implementing training on instructional technologies for district and school staff.
• Create documentation and graphics to support presentations to users.
• Assist in troubleshooting and providing solutions for instructional tech issues.
• Maintain inventory of software, devices, and training materials; process orders.

Skills

MS Office

User documentation

Training delivery

Education

Associate of Science

Bachelor's degree

Tools

Instructional software

Job description

Polk County Public Schools District Office, Bartow, FL, USA, 33830 - Bartow, Florida Open in Google Maps

IST - Analyst - Help Desk

Polk County Public Schools District Office, Bartow, FL, USA, 33830 - Bartow, Florida Open in Google Maps

This job is also posted in Florida Department of Education

Job Details

Job ID: 5975953

Application Deadline: Posted until filled

Posted: Oct 29, 2026 5:05 AM (UTC)

Starting Date: To Be Determined

Note:

This posting will close at 4pm on 11/04/2026.

Position Title

IST - Analyst, Help Desk

Custom Job Purpose

This position exists to provide support and training for users of instructional technologies including preparation of documentation, training materials, procedures manuals, media, purchasing information and troubleshooting of hardware/software

Essential Functions of this Job

Assist indevelopingelectronicuser guides and instructionaltechnology trainingmanuals.Assist inschedulingand implementingtrainingon the effectiveuse of instructionaltechnologiesfor districtand schoolstaff.

Develop documentationand graphicsto support presentationto users. Createinstructionaltechnologysurveysandmonitor/analyzedata.Assist in troubleshooting,providingsolutionsand resolvingissues relatedto districtand school instructionaltechnologyand televisionprojects. Work with technology vendorson acquiringquotes. Create technology requisitions.Refer the problemsto theappropriatesource when unable to provideresolutions.Monitorand evaluateeffectivenessof technical assistanceand assigned trainingprogram.Maintaininventory of software, digitaldevices and trainingmaterials,process orders for supplies and distributematerialsas necessary. Assist in planningtraining for existing, upgraded,and new instructionaltechnologyapplications.

Non-Essential Functions of this Job

Performs other duties asassigned.

Qualifications

Associateof science or equivalenttrainingand experience. Bachelor's degree in computerscience or related field preferred.Three years experienceusing microcomputers, writingreferenceand user manuals, and/ordeliveryof trainingto adults.

Knowledge, Skills and Abilities

Extensive knowledge of Microsoft Office Suite and various instructional computer software applications. Ability to understand and interpret technical information and transpose relevant technical information into accurate, easily understood user documentation. Strong oral and written communication skills. Ability to communicate with all levels of employees. Bilingual/biliterate preferred.

Work Context

Requires sitting and some standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with students, individuals and/or teams. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts, and with the public.

Physical Environment

Requires working indoors in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects infrequently weighing up to 20 pounds.

Collective Bargaining Agreement

1 - Non-Union - F4 - 12-mo OSP-Exempt

Salary Grade

SG17

Pay Grade

N/A

FLSA Status

Exempt

Local Code

10570

EEO5

6

Approval Date

8/13/2024

Date Last Revised

Position Type: Full-time

Contact Information

• Polk County Public Schools
• 1907 South Floral Ave.
• Bartow, Florida 33830
• Phone: [phone]
• Email: [e-mail]