Issue Testing Manager

US Bank; Charlotte (NC); Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

Life insurance

Short-term disability

Long-term disability

401(k) and retirement plan

Paid vacation

Zusammenfassung

U.S. Bank is seeking an experienced professional to oversee the Operations issue test planning and the timely completion of testing. You will lead aligned resources, execute validation activities, and review final results to ensure risk controls are effective and sustainable.

The role requires strong collaboration with stakeholders, sharp attention to detail, and exceptional communication. Hybrid schedule with in-office presence expected several days per week and flexibility for remote work as

Qualifikationen

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience
• Experience validating remediation activities and regulatory matters
• Ability to develop and execute validation testing strategies
• Experience assessing control design and operating effectiveness
• Understanding of issue management lifecycles, root cause analysis, corrective action plans
• Prior management/leadership experience
• Experience preparing audit-defensible testing documentation and reports
• Experience in internal/external audit, consulting, or independent validation
• Ability to challenge stakeholders and influence outcomes
• Experience with risk and controls in operational processes and technology solutions
• Project management experience and ability to meet deadlines

Aufgaben

• Oversee operations issue test planning and timely testing completion, guiding aligned resources
• Lead the execution of validation activities and review final test results
• Grow and mature the validation program to drive consistency and excellence
• Assess remediation effectiveness, root causes, and sustainability of corrective actions

Kenntnisse

Audit testing

Validation strategies

Control assessment

Leadership

Project management

Stakeholder influence

Ausbildung

Bachelor's degree

Tools

GRC systems

Jobbeschreibung

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

This role will be responsible for oversight of the Operations issue test planning, timely completion of testing through leadership of aligned resources, execution of validation activities, and review of final test results. In addition to leading Operations issue testing daily activities, this individual will also be responsible for growing and maturing the program to drive consistency and excellence in our approach.

Success in this role will require a keen attention to detail, effective collaboration with a wide range of stakeholders, refined communication skills, professional skepticism, and creative problem-solving abilities. This individual will assess the effectiveness of remediation activities and determine whether identified issues, root causes, and associated risks have been appropriately addressed.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills and Experience

• Experience validating remediation activities associated with audit findings, regulatory matters, operational risk issues, or compliance concerns
• Ability to develop and execute validation testing strategies and evaluate supporting evidence to reach well-supported conclusions
• Experience assessing control design and operating effectiveness through risk-based testing methodologies
• Understanding of issue management lifecycles, root cause analysis, corrective action plans, and sustainability requirements
• Prior management/leadership experience
• Experience preparing clear, concise, and audit-defensible testing documentation, validation reports, and executive summaries
• Prior internal/external audit, consulting, or independent validation experience strongly preferred
• Ability to effectively challenge stakeholders and influence outcomes while maintaining strong working relationships
• Refined communication skills and ability to quickly distill complex detail into concise, actionable insights
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Prior management/leadership experience
• Project management experience and ability to achieve deadlines in a dynamic environment
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Experience working in large, matrixed organizations with multiple risk, audit, compliance, and business stakeholders
• Initiative and ownership in process improvement and enhancement of deliverables
• Drive, determination, and resolve to manage competing and evolving priorities
• Banking, financial services, or other highly regulated industry experience

Differentiators / Nice-to-Haves

• Experience leveraging artificial intelligence, generative AI, and advanced analytics to enhance issue validation, evidence review, testing efficiency, risk identification, and reporting processes while maintaining regulatory and audit defensibility
• Professional certifications such as CIA, CISA, CRISC, CPA, CAMS, CRCM, or PMP
• Familiarity with Archer or similar GRC systems

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here .

U.S