Issue Testing Manager

U.S. Bank; Charlotte (NC); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Disability benefits

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an experienced professional to oversee Operations issue test planning, validate remediation activities, and drive testing excellence. You will lead resources, collaborate with diverse stakeholders, and assess control effectiveness while maintaining audit defensibility.

The role emphasizes leadership, problem-solving, and the ability to distill complex information into actionable insights within a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent required.
• Typically more than eight years of applicable experience.
• Experience validating remediation activities and testing strategies.

Responsibilities

• Oversee operations issue test planning and timely testing completion.
• Lead validation activities and review final test results to ensure quality.
• Grow the program to drive consistency and excellence in validation approaches.

Skills

Audit knowledge

Validation testing

Stakeholder communication

Leadership

Education

Bachelor's degree or equivalent

8+ years experience

Tools

Archer

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role will be responsible for oversight of the Operations issue test planning, timely completion of testing through leadership of aligned resources, execution of validation activities, and review of final test results. In addition to leading Operations issue testing daily activities, this individual will also be responsible for growing and maturing the program to drive consistency and excellence in our approach.

Success in this role will require a keen attention to detail, effective collaboration with a wide range of stakeholders, refined communication skills, professional skepticism, and creative problem-solving abilities. This individual will assess the effectiveness of remediation activities and determine whether identified issues, root causes, and associated risks have been appropriately addressed.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills and Experience

• Experience validating remediation activities associated with audit findings, regulatory matters, operational risk issues, or compliance concerns
• Ability to develop and execute validation testing strategies and evaluate supporting evidence to reach well-supported conclusions
• Experience assessing control design and operating effectiveness through risk-based testing methodologies
• Understanding of issue management lifecycles, root cause analysis, corrective action plans, and sustainability requirements
• Prior management/leadership experience
• Experience preparing clear, concise, and audit-defensible testing documentation, validation reports, and executive summaries
• Prior internal/external audit, consulting, or independent validation experience strongly preferred
• Ability to effectively challenge stakeholders and influence outcomes while maintaining strong working relationships
• Refined communication skills and ability to quickly distill complex detail into concise, actionable insights
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Prior management/leadership experience
• Project management experience and ability to achieve deadlines in a dynamic environment
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Experience working in large, matrixed organizations with multiple risk, audit, compliance, and business stakeholders
• Initiative and ownership in process improvement and enhancement of deliverables
• Drive, determination, and resolve to manage competing and evolving priorities
• Banking, financial services, or other highly regulated industry experience

Differentiators / Nice-to-Haves

• Experience leveraging artificial intelligence, generative AI, and advanced analytics to enhance issue validation, evidence review, testing efficiency, risk identification, and reporting processes while maintaining regulatory and audit defensibility
• Professional certifications such as CIA, CISA, CRISC, CPA, CAMS, CRCM, or PMP
• Familiarity with Archer or similar GRC systems

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.