Issue Management Engineer

Capgemini; Auburn Hills (MI); On-site; USD 32,952 - 51,480; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Job summary

The Auburn Hills-based role at Tundra Technical Solutions seeks an Issue Management Engineer to own intake, documentation, and coordination of engineering issues across vehicle families. You will track issues from validation, HIL, PWB, and in-market performance, ensure proper logging in the GIM system, and drive timely resolutions with cross-functional teams.

You'll provide status updates to leadership, maintain dashboards, and help capture lessons learned for future programs.

Qualifications

• Bachelor’s degree in mechanical, electrical, systems engineering or related field.
• 5+ years of experience in automotive engineering, quality, or validation environments.
• Experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).

Responsibilities

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Provide clear status updates to stakeholders and leadership.

Skills

Automotive engineering

Issue tracking

Cross-functional teamwork

Data visualization

Education

Bachelor’s degree in engineering

Tools

GIM system

HIL tools

Job description

Auburn Hills, MI, United States (On-site)

Contract (1 year 12 days)

Published 7 days ago

issue management

Automotive

The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Key Responsibilities:

Issue Management:

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.

Coordination and Communication:

• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.

Data Management & Reporting:

• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
• Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
• Summarize the issues to be understandable for technical and non-technical stakeholders.
• Assist in capturing lessons learned and integrating feedback into future program development.
• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.

Qualifications:

• Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field (Master’s preferred).
• 5+ years of experience in automotive engineering, quality, or validation environments.
• Demonstrated experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
• Strong communication and organizational skills with the ability to influence across teams.
• Experience working with cross-functional and global teams.
• Strong analytical and problem-solving skills.
• Process-oriented with attention to detail and documentation.
• Ability to manage multiple issues and drive them to closure under tight timelines.
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
• High ownership, teamwork and accountability.

Value to the Organization:

• Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
• Reduces risk to program launches and in-field reliability.
• Drives systemic improvements and cross-functional accountability.
• Enables data-driven decision-making through structured issue tracking and reporting.

The pay range that the employer in good faith reasonably expects to pay for this position is $23.92/hour - $37.37/hour.

• Our offered benefits include medical, dental, vision and retirement benefits.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.