Issue Management Coordinator (US)

TD Bank; Mount Laurel Township (NJ); On-site; USD 72,000 - 118,000; Full time

Job summary

TD Bank in Mount Laurel, NJ is seeking an Issue Management Coordinator within Financial Crimes Management to lead remediation of compliance issues and oversee fraud prevention, insider threat management, and KYC oversight. The role partners with multiple lines of business and second-line teams to drive corrective actions and return to regulatory compliance.

The position requires strong leadership, 7+ years of experience in operations, and deep knowledge of banking rules.

Qualifications

• Bachelor's degree required or equivalent experience.
• 7+ years of related experience.
• Operational management experience in the section of operations managed is required.
• In-depth knowledge of relevant banking rules and policies is required.
• Strong leadership, delegation, coaching, and mentoring skills are required.
• Excellent problem/conflict resolution skills are required.
• Excellent written and verbal communications skills are required.

Responsibilities

• Overall management of a departmental unit within the Collection/Fraud Operations group.
• Leads supervisors with a team of exempt and non-exempt employees; provides mentoring and coaching.
• Sets goals and objectives for regular operations and special projects; develops plans to meet them.
• Researches and resolves issues across multiple areas of operations; delegates tasks to improve performance.
• Monitors progress towards goals and project completion; communicates between internal and external units.
• Supports policy/procedure changes to improve communications and efficiency.
• Participates in bank conversions and assists in project planning and migration of functions.

Skills

Leadership

Communication

Problem solving

Team management

Education

Bachelor's degree

Job description

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$72,280 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Issue Management Coordinator plays a critical role within Financial Crimes Management, supporting key risk and compliance functions such as fraud prevention, insider threat management, and Know Your Customer (KYC) oversight. This team is responsible for leading and coordinating the remediation of compliance issues when regulatory or legal requirements are not met. By partnering closely with business lines and second-line-of-defense teams, the coordinator drives corrective action plans, ensures accountability, and facilitates the successful return to compliance while minimizing operational and regulatory risk.

Depth & Scope:

• Responsible for overall Management of a departmental unit within the Collection/Fraud Operations group
• Manages supervisors with a team of exempt and non-exempt employees
• Provides leadership, mentoring, and coaching for assigned units often through subordinate supervisory employees
• Establishes goals and objectives for regular operations and special projects. Develops plans to manage units' operational performance and ensure the achievement of both short and long-term goals and objectives. Oversees completion of goals and objectives and the meeting of deadlines for assigned units
• Researches and resolves issues that cross several areas of operations and other areas of the company. Delegates tasks and authority to enhance performance of assigned units. Promotes innovation and ingenuity in addressing recurring issues. Empowers subordinate supervisors to delegate authority as appropriate to enhance the overall responsiveness and efficiency of the department
• Directly monitors progress towards goals and project completion. Manages operational communications between internal and external units to ensure issues are resolved. Develops changes in policy or procedure to improve communications between units
• Leads and develops staff to exceed goals - provides guidance and exercises authority concerning personnel issues relative to staffing, appraisals/salary recommendations, promotions and terminations
• Evaluates policies for improvement opportunities. Makes recommendations and assists in implementing any approved changes
• Participates in bank conversions as they pertain to assigned units. This may include, but is not limited to, assisting in the maintenance of the project plan; ensuring tasks are completed within established guidelines, and assisting in the migration of all functions
• Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/AA, as well as all job relevant Risk Management and Corporate standards. Ensures TD Bank maintains satisfactory audits and exams within all areas
• Develops and implements comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility. Contributes to the development of an overall strategic planning process for the unit and participates in the efforts to ensure achievement of division and corporate objectives
• Implements changes or reorganization of units to enhance operational performance and create efficiency of operations
• Assists in setting operational goals and meeting performance standards

Education & Experience:

• Bachelor's degree required or experience equivalent to a Bachelor's degree
• 7+ Years of related experience
• Operational management experience specific to the section of operations managed is required
• In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed is required
• Strong leadership, delegation, coaching, and mentoring skills are required
• Excellent problem/conflict resolution skills are required
• Excellent written and verbal communications skills are required
• In-depth knowledge of relevant banking rules and policies is required
• The ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
• The ability to develop new policies and procedures in response to and in anticipation of changes in the business environment is required