ISS Counselor/Coach/CaseWorker

RFCUNY; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

RFCUNY is seeking a full-time Bilingual Case Manager for the WIOA Adult Education Program at The City College of New York. The role serves ESL and GED students and involves counseling, planning, and referrals to supportive services.

You will monitor progress, maintain compliant documentation, and collaborate with the Program Director to track outcomes and report data. Strong communication and bilingual abilities are essential.

Qualifications

• Bachelor's degree required in Social Work, Psychology, Human Services, or related field.
• Minimum of 2 years of experience in the relevant field.

Responsibilities

• Identify students' needs for intervention and assist in troubleshooting barriers to their academic and career success.
• Develop an Educational and Employment Plan (EEP) for each student and monitor progress toward their goals.
• Identify, coordinate, and refer students to appropriate supportive services, community-based programs, and partner agencies.
• Advise and motivate students through individual counseling sessions.
• Assess and review student attendance, testing results, and academic progress.
• Assist in organizing and facilitating Orientation, Intake, and Information Sessions.
• Maintain accurate case management notes and documentation in grant compliance.
• Coordinate with partners to maintain referral relationships and collect outcomes.

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Minimum of 2 years of experience in the field

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location: The CITY COLLEGE of NEW YORK

Bargaining Unit: No

Overview

The Office of Continuing and Professional Studies at The City College of New York seeks a full-time Bilingual Case Manager for its WIOA grant-funded Adult Education Program, serving a diverse student population enrolled in English as a Second Language (ESL) and High School Equivalency (GED) classes.

Responsibilities

• Identify students' needs for intervention and assist in troubleshooting barriers to their academic and career success.
• Develop an Educational and Employment Plan (EEP) for each student and monitor progress toward their goals.
• Identify, coordinate, and refer students to appropriate supportive services, community-based programs, and partner agencies.
• Advise and motivate students through individual counseling sessions.
• Assess and review student attendance, testing results, and academic progress.
• Assist in organizing and facilitating Orientation, Intake, and Information Sessions.
• Maintain accurate case management notes and documentation in compliance with grant protocols.
• Maintain current TABE and Best Plus testing certifications, or complete required certification training.
• Assist in administering pre-/post-testing for TABE and Best Plus as needed.
• Establish and maintain reciprocal referral relationships with community-based organizations, social service agencies, Workforce1 centers, and immigration support organizations.
• Collaborate with the Program Director to collect, track, and report student outcomes, including post-training and employment data.
• Attend internal team meetings and external partner meetings.
• Complete 14 hours of professional development through the Regional Adult Education Network (RAEN).
• Other duties as assigned.

Qualifications

Bachelor's degree in Social Work, Psychology, Human Services, or related field. Minimum of 2 years of experience in the field.

Pay Range:

$21.98 to $21.98 hourly

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.