ISP Technician I

Joink, LLC; Taylorville (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Joink, LLC is seeking an entry-level technician to perform residential installations in Taylorville, IL. You will develop installation plans with customers, execute basic installs, splice NID connections, set up ONTs, and perform basic OTDR testing.

The role involves assisting customers with device connections, maintaining inventory, and keeping the work vehicle organized. Occasional travel to Joink regions is required.

Qualifications

• Willing to reside near Joink office (Taylorville, IL area preferred).
• Valid driver’s license with acceptable driving record.
• Experience in telecommunications installation or related associates’ degree preferred, but not required.

Responsibilities

• Develop installation plans with customers and obtain agreement on steps.
• Independently conduct basic residential installations including NID splicing, ONT setup, and OTDR testing.
• Assist customers with device connections and document time worked accurately.
• Maintain clean, organized work vehicle and drive materials and staff to sites as needed.

Skills

Professional demeanor

Situational awareness

Mechanical aptitude

Hand tool usage

Safety awareness

Education

Associate degree in telecommunications installation (preferred)

Tools

Hand tools

Ladders

Attic access

Job description

Description

POSITION SUMMARY

Entry-level technician performing residential installations. Responsibilities include developing installation plans, basic installations in basements and crawl spaces, NID splicing, ONT setup, basic OTDR testing, customer device setup assistance, accurate inventory tracking, and maintaining a clean work vehicle.

REPORTS TO

• ISP Supervisor

SUPERVISES

• May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop installation plans with customers, keeping them informed of all steps and obtaining agreement
• Independently conduct basic residential installations, including:
• Splice NID connections
• Setup and troubleshoot ONTs
• Use OTDR for basic testing
• Assist customers in device connections
• Document time worked accurately and manage own inventory
• Maintain cleanliness and organization of work vehicle
• Driving duties include conveying materials, equipment, and staff to and from work sites

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to maintain a professional demeanor
• Ability to evaluate situations and adjust to changing priorities
• Mechanical aptitude and willingness to learn technical skills
• Ability to use hand tools, work on ladders, and work in attics and crawlspaces.

QUALIFICATIONS

• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
• Valid driver’s license and acceptable driving record
• Experience in telecommunications installation or related associates’ degree preferred, but not required.

WORKING ENVIRONMENT

• 40 hours per week with mandatory overtime on Fridays
• Voluntary Saturdays
• Mix of indoor and outdoor work, year-round, in all weather conditions
• Must be able to work overtime with and without notice.
• Occasional travel for training and professional development
• Must be willing to travel to other Joink regions 10-15% of the time to complete work when needed, with occasional overnight stays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds, and push/pull up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.