Fiber Installation Technician

AFL; San Antonio (TX); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Vehicle

Gas

Cell Phone

Tablet

Uniform

Job summary

ITC Service Group is seeking a Fiber Installation Technician to install and service the broadband suite inside and outside customers' homes, ensuring a positive experience.

Role involves connecting fiber, installing ONT/routers, training customers, and handling wiring tasks with safety in mind. Company-provided vehicle and devices support field work.

Qualifications

• Valid state driver's license and clean driving record.
• Able to pass pre-employment background check and drug/alcohol screen.
• Able to lift and move up to 100 lbs.
• Flexible hours; some weekends/holidays may be required.
• Must be able to work outdoors in varying weather.
• Ability to be on call and on standby.

Responsibilities

• Connect fiber jumpers and drops (aerial, buried and plenum).
• Install ONT and power supplies.
• Install Internet hubs/routers and configure MOCA where needed.
• Run or reuse CAT5/COAX wiring; may bury up to 50 ft.
• Verify service and educate customers about use.
• Program remotes and activate video services if ordered.

Skills

Driver's license

Heavy lifting

Customer service

Outdoor work

On-call flexibility

Tools

CAT5 wiring

COAX wiring

Hand tools

Power tools

Job description

Job Overview

Fiber Installation Technician (Cable Installer) work both inside and outside the home and are responsible for the installation and customer experience of the new Broadband integrated digital TV, high speed Internet and voice services.

Pay

$19/hr, plus bonus based on performance

Company Provides

• Vehicle
• Gas
• Cell Phone
• Tablet
• Uniform

A New Service Order May Include

• Connecting fiber optic jumpers and drops (AERIAL, BURIED AND PLENUM)
• May require running of temporary fiber drop in a manner that does not pose a safety hazard to the public
• Splicing of fiber drop connectors
• Installation of ONT and power supplies
• Installations may require running or reusing COAX or CAT5 wiring
• Installations may require burying CAT5/COAX up to 50 ft.
• Verification of service

Internet Service

• Installation of Internet hubs and routers
• Installations may require utilization of MOCA technology
• Installations may require running or reusing CAT5 or COAX
• Installations may include CAT5 buried drop up to 50ft.
• Configuration of customer-owned computers
• Educating customer about Internet access
• Verification of service

If Video Service Is Ordered

• Installations include running COAX cable to TV Boxes
• Running CAT5E cable from routers to network interface modules
• Taking DB loss readings at all splitter points and terminated ends
• Initializing set up box for activation on fiber network
• Programming of remote controls
• Educating customer on video products and services

Job Requirements

• Valid state driver's license and non-negligent driving record.
• Meet safety restriction weight limit of 275 lbs.
• Ability to lift and move up to 100 lbs.
• Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
• Must pass a pre-employment background check and drug/alcohol screen.
• Ability to visually perceive differences in wire and cable colors.
• Ability to complete on-the-job and/or classroom training in order to remain competitive in the telecommunications field.
• Ability to be "on call" and "on standby" in relation to the workload.

Special Requirements

• Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
• Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
• Experience working with CAT 5 and COAX wiring.
• Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.
• Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
• Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).
• Working knowledge of hand and power tools.
• Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.

Physical Demands

• Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms.
• The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%).
• Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time.
• The employee must frequently push, pull, lift (10%) and/or carry up to 100 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• While performing the duties of this job, the employee regularly works in inclement weather conditions.
• The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.
• The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

ITC Service Group ("ITC") is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.