ISP Pharm Tech I

RWJBarnabas Health; SOUTH PLAINFIELD (NJ); On-site; USD 34,000 - 42,000; Full time

Job summary

RWJBarnabas Health is seeking an ISP Pharmacy Technician I in a fast-paced specialty pharmacy setting. The role involves dispensing prescriptions, handling adjudication, and coordinating with pharmacists to ensure accurate, patient-focused service.

Responsibilities include operating CareTend, managing call center inquiries, and maintaining compliance with pharmacy protocols. A NJ license within 6 months and 1 year of experience are preferred.

Qualifications

• Graduate with a High School Diploma or equivalent credential.
• Minimum of 1 year of professional pharmacy technician experience is required.
• Active licensure with the New Jersey Board of Pharmacy must be obtained within 6 months of start date.
• Pharmacy Technician Certification Board (PTCB) national certification is preferred.
• Direct working knowledge of CareTend software or similar specialty/infusion pharmacy billing networks is preferred.

Responsibilities

• Prepares and dispenses patient-specific prescriptions and explains the process.
• Operates pharmacy software and adjudication applications to ensure accurate dispensing.
• Assist pharmacists and coordination teams during daily processing and call center inquiries.
• Set up shipping logs, review insurance rejections, and assist weekly refills.
• Calibrate and maintain pharmacy equipment and perform QA logs.
• Monitor stock levels and coordinate with procurement for inventory management.
• Enter verified records and resolve delivery or mail tracking issues.
• Demonstrate knowledge of pharmacy protocols including PPE and compliance regulations.
• Collaborate in a high-volume call center and mail-order environment; conduct initial consultations.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

CareTend software

Microsoft 365

Pharmacy billing systems

Job description

Job Title: ISP Pharm Tech I

Location: LSC-Montrose

Department Name: Specialty Pharmacy

Req #: 0000268593

Status: Hourly

Shift: Day

Pay Range: $24.86 - $30.84 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

ISP Pharmacy Technician - RWJBarnabas Health

At RWJBarnabas Health, the ISP Pharmacy Technician plays a critical role in patient care and operational excellence. Operating with a high level of independence, they perform complex technical, clerical, and medication distribution procedures according to strict medical, legal, and professional pharmacy standards. They are responsible for exercising professional judgment during adjudication cycles, ensuring accurate prescription packaging, delivering age-specific care support, and maintaining seamless workflow collaboration within the multidisciplinary pharmacy department

A typical day for an ISP Pharmacy Technician may include:

• Prepares and dispenses patient-specific prescriptions, clearly explains the process, and positions pharmaceutical products for safe delivery across all patient age groups
• Operates pharmacy software, CareTend systems, Microsoft 365, and adjudication applications necessary to ensure a safe and accurate medication distribution procedure
• Assist pharmacists and coordination teams during daily processing by managing call center inquiries, scheduling new prescriptions, and collecting medication copays
• Sets up shipping logs and essential courier records following system policy, handles insurance rejections, and reviews compliance calls to assist with weekly refills
• Calibrates, maintains, and adjusts pharmacy equipment, completes QA logs, and performs daily cleaning of shelves, counters, and filling areas
• Monitors and calls out stock levels, alerting the procurement team immediately to ensure ample inventory and proper rotation of short-dated products
• Utilizes prescription tracking software and shipping systems to enter accurately identified and verified records, and resolves returned delivery or mail tracking issues
• Demonstrates working knowledge of pharmacy protocols including compounding non-sterile medications, hazardous and non-hazardous PPE requirements, and compliance regulations
• Collaborates professionally in a high-volume call center and mail-order environment, conducting initial consultations to ensure patients understand pharmacy processes
• Demonstrates initiative, flexibility, and the ability to assume multi-task duties and function under significant time pressures in a fast-paced atmosphere

This role might be for you if:

• Clear, compassionate communication defines how you interact with patients, families, and colleagues
• Attention to detail and clinical precision guide your work every day, understanding that errors have serious consequence
• You have knowledge of healthcare informatics that are vital for entry and documentation of patient activities in the pharmacy documentation database.
• You remain calm and highly adaptable while managing a fast-paced retail environment
• You work as a team player, and enhances team effectiveness through dependability.
• Patient safety, accurate drug evaluation, and delivering high-quality pharmaceutical care are your top priorities
• You enjoy working collaboratively with providers, nurses, and interdisciplinary care teams
• Continuous learning, inventory awareness, and operational efficiency motivate you
• Creating a positive, reassuring, and legally compliant patient experience is central to your approach

To be considered for this ISP Pharmacy Technician opportunity:

• Graduate with a High School Diploma or equivalent credential
• Problem-solving, critical thinking, decisive judgment, collaboration, and the ability to work with minimal supervision
• Minimum of 1 year of professional pharmacy technician experience is required
• Proven capability to navigate commercial, Medicare, and Medicaid insurance plans to resolve coverage rejections
• Strong background in customer service, with experience managing heavy phone queues or clinical call center environments
• Active licensure with the New Jersey Board of Pharmacy must be obtained within 6 months of start date
• Pharmacy Technician Certification Board (PTCB) national certification is preferred
• Direct working knowledge of CareTend software or similar specialty/infusion pharmacy billing networks is preferred