ISP Engineer

GoNetspeed; Town of Phelps (NY); On-site; USD 37,000 - 48,000; Full time

Job summary

GoNetspeed is seeking a network engineer to plan, design, and coordinate complex network upgrades for rural and competitive environments. You will support central office facilities, manage inventory, and ensure network availability while mentoring teammates.

This role requires five years of hands-on telecom experience, a 2- or 4-year technical degree (high school diploma required), travel across Maine with a valid driver's license. Join us to deliver reliable services and scalable solutions.

Qualifications

• Minimum five years of relevant technical experience.
• Education: 2- or 4-year technical degree preferred; high school diploma required.
• Willingness to travel across Maine.
• Valid driver’s license and clean driving record.

Responsibilities

• Plan, design, and coordinate network upgrades and rearrangements.
• Maintain spares inventory, redundancy, and capacity in transport and access networks.
• Work on central office facilities, utilities, infrastructure, and related systems.
• Provide technical assistance for major systems improvements.
• Mentor coworkers in new technology.
• Ensure network availability and capacity planning.
• Manage customer issues and set expectations to ensure satisfaction.
• Create engineering plans and drawings for transport/access networks.
• Interpret diagrams to place equipment and create work packages.
• Participate in safety program and policy development.
• Perform central office installation and repair work.
• Work with customers on complex services, troubleshooting, and interoperability testing.
• Participate in an on-call rotation and off-shift hours.

Skills

Network design

DWDM

Carrier Ethernet

Fiber & Coax

DC power systems

Troubleshooting

Mentoring

On-call readiness

Driver's license

Education

2- or 4-year technical degree

High school diploma

Tools

ADTRAN/Calix

Job description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

Essential Job Functions:

• Plans, designs, and coordinates complex network augments and rearrangements to the existing network.
• Responsible for maintaining spares inventory, network redundancy and sufficient capacity in transport and access network systems.
• Responsible for working on central office facilities, utilities, infrastructure, and related systems.
• Provide technical assistance and support to other teams for major systems improvements.
• Mentor coworkers in new technology.
• Responsible for network availability, capacity planning and reporting.
• Manage customer issues by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
• Create detailed engineering plans and drawings for transport/access networks and peripheral 3rd party touch points for Central Office, Hut and Cabinet environments.
• Interpret general network diagrams and site survey information to determine placement of new equipment, parts required for installation, cables type and connections, power equipment needs.
• Create engineering work packages including scope of work, material lists, provisioning details, installation details, network diagrams and installation notes.
• Participate in safety program and in ongoing development of company-wide policy.
• Responsible for performing central office installation and repair work.
• Work with customers with complex services, troubleshooting, and interoperability testing.
• Participate in an on-call rotation.
• Must be able to work off shift hours.
• Performs all other related duties as assigned by management.*

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

• Knowledge of rural and competitive telephone operations and subscriber services preferred.
• Experience with central office installation, maintenance, and repair work, DC power systems, SONET network systems, DSL and Fiber Access equipment, and DWDM, OTN, and Carrier Ethernet technologies.
• Experience with design, planning, documentation and maintenance of fiber and coaxial plant.
• Optical network installation and implementation experience required.
• Knowledge of current architectures being deployed Metro Ethernet, GPON, DWDM.
• Knowledge of industry standards and best common procedures.
• Knowledge of DC power, batteries, and generator maintenance.
• Problem solving and network troubleshooting skills.
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
• Ability to follow written and oral instructions.
• Ability to pay close attention to detail and schedules.
• Ability to effectively function as a team player.
• Ability to work nights and weekends when required.
• Understanding of various engineering practices and procedures required.
• Knowledge of Adtran/Calix access and transport systems a plus.
• Travel all over ME required
• Must have a valid driver’s license.

Education and Experience:

• Education: 2- or 4-year technical degree preferred, high school diploma required.
• Experience: Minimum of five years of relevant technical experience.

$27 - $35 an hour

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.