ISP Engineer

GoNetspeed; New Gloucester (ME); On-site; USD 37,195 - 48,216; Full time

Job summary

GoNetspeed is seeking an experienced technical professional in New Gloucester, Maine. This role involves planning complex network augmentations and ensuring network availability and customer satisfaction.

The ideal candidate has a technical degree and at least five years of relevant experience, with skills in central office installation and optical networks. Expected hourly pay ranges from $27 to $35.

Qualifications

• Minimum of five years of relevant technical experience.
• Experience with DSL and fiber access equipment.
• Optical network installation experience required.

Responsibilities

• Plan and coordinate complex network augmentations.
• Maintain network inventory and redundancy.
• Provide technical assistance to teams for improvements.
• Manage customer issues for satisfaction.
• Participate in an on-call rotation.

Skills

Knowledge of rural and competitive telephone operations

Experience with central office installation

Problem-solving skills

Ability to communicate professionally

Knowledge of Adtran/Calix systems

Education

2- or 4-year technical degree preferred

High school diploma required

Job description

Essential Job Functions

• Plans, designs, and coordinates complex network augmentations and rearrangements to the existing network.
• Responsible for maintaining spares inventory, network redundancy, and sufficient capacity in transport and access network systems.
• Responsible for working on central office facilities, utilities, infrastructure, and related systems.
• Provide technical assistance and support to other teams for major systems improvements.
• Mentor coworkers in new technology.
• Responsible for network availability, capacity planning, and reporting.
• Manage customer issues by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
• Create detailed engineering plans and drawings for transport/access networks and peripheral 3rd party touch points for Central Office, Hut and Cabinet environments.
• Interpret general network diagrams and site survey information to determine placement of new equipment, parts required for installation, cable types and connections, power equipment needs.
• Create engineering work packages including scope of work, material lists, provisioning details, installation details, network diagrams and installation notes.
• Participate in safety program and in ongoing development of company-wide policy.
• Responsible for performing central office installation and repair work.
• Work with customers with complex services, troubleshooting, and interoperability testing.
• Participate in an on‑call rotation.
• Must be able to work off‑shift hours.
• Perform other related duties as assigned by management (constitute less than 5% of time).

Knowledge, Skills, and Abilities

• Knowledge of rural and competitive telephone operations and subscriber services preferred.
• Experience with central office installation, maintenance, and repair work, DC power systems, SONET network systems, DSL and Fiber Access equipment, and DWDM, OTN, and Carrier Ethernet technologies.
• Experience with design, planning, documentation and maintenance of fiber and coaxial plant.
• Optical network installation and implementation experience required.
• Knowledge of current architectures being deployed: Metro Ethernet, GPON, DWDM.
• Knowledge of industry standards and best common procedures.
• Knowledge of DC power, batteries, and generator maintenance.
• Problem‑solving and network troubleshooting skills.
• Ability to communicate with customers, co‑workers, and various business contacts in a professional and courteous manner.
• Ability to follow written and oral instructions.
• Ability to pay close attention to detail and schedules.
• Ability to effectively function as a team player.
• Ability to work nights and weekends when required.
• Understanding of various engineering practices and procedures required.
• Knowledge of Adtran/Calix access and transport systems a plus.
• Travel all over NY including Albany and Utica required.
• Must have a valid driver’s license.

Education and Experience

• Education: 2‑ or 4‑year technical degree preferred, high school diploma required.
• Experience: Minimum of five years of relevant technical experience.

$27 – $35 an hour

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.