ISO Customer Service Lead — Service Delivery & Client Success

Heniff Transportation Systems, LLC; Missouri; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

401(k) and Roth with Employer Matching

Disability Insurance

Job summary

Heniff Transportation Systems, LLC is seeking a Customer Service Manager for ISO Depot in Missouri. You will oversee the customer service team, ensuring timely, professional handling of inquiries, and drive customer satisfaction across client interactions.

The role emphasizes maintaining CSAT, optimizing processes, and collaborating with Sales, Operations, and Quality/Compliance to ensure seamless service delivery. Strong leadership and ISO compliance experience are essential.

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred.
• 5+ years of customer service experience, with at least 2 years in a leadership role.
• Experience in ISO, compliance, certification, or service-based industries is a plus.

Responsibilities

• Ensure timely and professional handling of customer inquiries, issues, and service requests.
• Maintain high levels of CSAT and retention and monitor service quality.
• Develop and optimize customer service processes, workflows, and SOPs; monitor daily operations.

Skills

Leadership

Customer service

ISO compliance

Education

Bachelor's degree in Business, Communications, or related field

Tools

Salesforce

Zendesk

ServiceNow

Job description

Heniff Transportation Systems, LLC is seeking a Customer Service Manager for ISO Depot in Missouri. You will oversee the customer service team, ensuring timely, professional handling of inquiries, and drive customer satisfaction across client interactions.

The role emphasizes maintaining CSAT, optimizing processes, and collaborating with Sales, Operations, and Quality/Compliance to ensure seamless service delivery. Strong leadership and ISO compliance experience are essential.