ISCA - High School Student Support Specialist

RiseMe; Simi Valley (CA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Training and professional development

Job summary

Insight Schools of California seeks a High School Student Support Specialist to guide students in their graduation planning and post‑secondary goals. You will work with teachers, counselors, and learning coaches to ensure proper course placement and timely graduation plan updates, while maintaining a high-touch, service‑oriented approach.

This virtual, full‑time role emphasizes collaboration, communication, and participation in professional development to support at‑risk students across

Qualifications

• High School Diploma or GED required with at least 1 year of related experience.
• Bachelor’s degree preferred for broader qualifications and career growth.

Responsibilities

• Create and update student graduation plans each term.
• Monitor grad plan access and follow up with students who have not viewed plans.
• Collaborate with operations to upload transcripts accurately.
• Conduct email and phone outreach to students and learning coaches.
• Identify transcript discrepancies and coordinate with counselors to resolve them.
• Support counseling newsletters and participate in live sessions to promote graduation plans.

Skills

Communication skills

Problem solving

Organizational skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Web meetings (Blackboard Collaborate, WebEx, Webinar)

Job description

Application Deadline: Monday, September 28th, 2026 at 4pm

ABOUT INSIGHT SCHOOLS OF CALIFORNIA AND THE HIGH SCHOOL STUDENT SUPPORT SPECIALIST POSITION:

Insight Schools of California (a network of three public charter schools) delivers online/virtual home based-instruction to students in grades 9-12 in California. Insight Schools of California serves at-risk students. We use Stride as our curriculum provider for the basis of instruction and teachers provide live instruction via the Engageli platform. While our schools do offer some scheduling flexibility, students are still required to maintain daily attendance, attend instructional sessions, and complete their coursework each day.

All staff members provide students with individualized attention, maintain ongoing communication with learning coaches, and attend professional development meetings (virtual and in-person). Insight staff members contribute to a positive school culture by engaging in meaningful team collaboration and focusing on the needs of all students. Staff members also meet with students during testing and at in-person events.

The Student Support Specialist is responsible for providing support for the school's comprehensive guidance plan. The Student Support Specialist advises students to manage personal conduct, helps students identify post‑secondary and career goals, ensures students are properly placed in classes needed for graduation, and guides students towards making appropriate choices under the guidance of a school counselor. The Student Support Specialist manages the graduation plan creation for all students and manages and updates the graduation plans every term. The Student Support Specialist works with the teachers and staff to maintain a positive learning experience and encourage parent involvement in the student education. The position helps foster a high touch approach to educational support and exhibits superior customer service skills along with a commitment and desire to provide the best experience possible for students and families.

HOURS AND SALARY INFORMATION:

Full Time: Monday-Friday 8:00am-5:00pm

You are not allowed to have another job during these contracted hours.

Full time High School Student Support Specialists:

Hourly Rate: $23.25

We do participate in CalPERS. Please contact your CalPERS counselor about how employment with any of the Insight Schools of California may affect your personal PERS account.

Only full time employees are offered health, dental, and vision benefits.

Benefits information is only given out upon offer.

We do provide training for all programs and we have a great staff to serve as your support system.

Job Description

Job Title: High School Student Support Specialist

Reports To: Lead Trauma Guidance Counselor

FLSA Status: Non Exempt

Department: High school

OVERVIEW:

Virtual schools are new models in public education. They look both backward to what we know works well in educating children, and forward to see how technology can help us implement these strategies with children. Virtual school counselors are part of a pioneering effort. Our counselors, therefore, need to share the School’s pioneering mission and approach.

Summary:

The Student Support Specialist is responsible for providing support for the school's comprehensive guidance plan. The Student Support Specialist advises students to manage personal conduct, helps students identify post‑secondary and career goals, ensures students are properly placed in classes needed for graduation, and guides students toward making appropriate choices under the guidance of a school counselor. The Student Support Specialist manages the graduation plan creation for all students and manages and updates the graduation plans every term. The Student Support Specialist works with the teachers and staff to maintain a positive learning experience and encourage parent involvement in the student education. The position helps foster a high touch approach to educational support and exhibits superior customer service skills along with a commitment and desire to provide the best experience possible for students and families.

Essential Functions, Duties and Responsibilities:

• Creates and updates student Individual Graduation Plans for all students every term
• Monitors student view of grad plans and follows up with students who have not viewed grad plan
• Works collaboratively with operations to ensure timely and proper upload of transcripts
• Conducts email and phone campaigns as needed by school
• Identifies transcript discrepancies and works to notify counselors and credit clerks of discrepancies and seeks to resolve issues regarding discrepancies
• Supports counseling team by contributing to counseling newsletters
• Supports AAs by participating in live sessions to promote grad plans and counseling web site
• Supports RAISE by contributing to and participating in clubs
• Works collaboratively with counseling team to create and implement guidance lessons
• Assists with proctoring standardized testing
• Contributes to counseling web site
• Attends staff meetings and participates in school and K12 sponsored Professional Development Events
• Works collaboratively with counseling team to plan and manage graduation ceremonies
• Communicates graduation ceremony information to all students and LCs and tracks cap and gown orders and RSVPs
• Responds to students and LCs to address concerns that may arise or provide support as needed
• Assist pupils in choosing courses of study best suited to their goals, aptitudes, and interests
• Review transcripts to ensure students are placed in their proper educational program
• Contact school districts if more information on new/entering students is needed
• Annually review each student’s educational progress and career plans, with students individually or in small groups
• Meet with students individually or in small groups to reinforce their educational plan as it relates to career interests, life skills, and world of work
• Help students identify career and post‑secondary goals
• Consult with and help support Academic Advisors during the graduation planning process
• Hold Professional Developments if needed
• Consult with teachers on ways to integrate career interests with education and to help document for each student those activities related to life skills and the world of work
• Assigns courses and manages student schedules for all 9th grade students

Minimum Required Qualifications:

• High School Diploma or General Education Development (GED) Certificate and
• One (1) year of related experience

CERTIFICATES AND LISENCES:

None required

OTHER REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES:

• Strong written and verbal communication skills
• Excellent problem-solving skills
• Organizational skills, multi-tasking abilities
• Customer service orientation
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Flexible schedule: Ability to travel as needed, up to 10% of the time within and between assigned geographic areas to support students, attend regularly scheduled meetings, and participate in school activities, open houses and orientations
• Ability to pass required background check
• Ability to obtain fingerprint clearance

DESIRED Qualifications:

• Experience working with the proposed age group
• Experience supporting adults and children in the use of technology

• An ability to learn new technology tools quickly (e.g., database and web-based tools)
• An ability to support and guide adults as well as students
• Experience coordinating academically oriented clubs and extracurricular activities
• Bachelor’s degree
• Experience working in and educational setting

COMPETENCIES:

Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Business Ethics:

Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically

Communications:

Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods

Leadership:

Exhibits confidence in self and others; Inspires respect and trust; Motivates others to perform well; Reacts well under pressure; Shows courage to take action

Planning & Organization:

Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner

Quality Management:

Fosters quality focus in others; Improves processes, products and services; Measures key outcomes; Sets clear quality requirements; Solicits and applies customer feedback.

Team Leadership:

Acknowledges team accomplishments; Ensures progress toward goals; Fosters team cooperation; Supports group problem solving

Use of Technology:

Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other type of database software. Experience moderating web meetings (Blackboard Collaborate, Webinar, Webex) for small and large groups.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A flexible schedule is required.

This position is a virtual position working from a home office. Must have ability to travel throughout the school year within and between assigned geographic areas to support students, attend regularly scheduled meetings, proctor state exams and participate in school activities and orientations.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

RESTRICTION ON TIME OFF:

Professional Development: No days off August 10th- 19th (Employees may take time off on dates not assigned to attend professional development/training)

Launch: No more than 2 consecutive days off August 10th – September 25th

Testing: No days off weeks of testing when staff member is assigned (April 26 – May 28th)

End of Year: Dates between June 14th and June 16th approved based upon completion of end of year tasks.

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.