IS Systems Administration Supervisor

CareOregon; Utah; Remote; USD 120,000 - 146,000; Full time

Job summary

CareOregon is seeking an IS Systems Administration Supervisor to oversee the operations of its information systems infrastructure. This fully remote position requires strong technical expertise and leadership skills to manage a team responsible for maintaining and optimizing server and client systems.

Qualifications

• 5+ years supporting Microsoft server systems and applications.
• 1+ year in a supervisory role or completion of leadership program.

Responsibilities

• Oversee configuration and maintenance of hardware, software, and network services.
• Supervise administration of client-facing systems.
• Lead resolution of escalated issues and conduct incident response.

Skills

Leadership

Troubleshooting

Communication

Analytical Thinking

Customer Service

Tools

Active Directory

Office 365

Azure

SCCM

Job description

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Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

IS Systems Administrator Supervisor

Exemption Status

Exempt

Management Level

Supervisor

Direct Reports

IS Systems Administrators

Manager Title

IS Systems Engineering Manager

Department

Information Services

Requisition

24935

Pay & Benefits

Estimated hiring range $120,000 - $145,200 / year, 5% bonus target, full benefits.

Posting Notes

This is a fully remote position, but you must reside in one of the listed 9 states.

Summary

Job Summary

The IS Systems Administrators Supervisor will oversee the day-to-day operations of our information systems infrastructure. Working closely with ServiceDesk, Information Security, and Systems Engineering teams, this individual will lead a team responsible for maintaining, troubleshooting, and optimizing server and client systems and related technologies. The ideal candidate will have strong technical expertise, leadership skills, and a passion for efficiency and reliability in our IS environment.

Responsibilities

Essential Responsibilities

• Communicate status and needs effectively to colleagues and leadership.
• Oversee configuration and maintenance of hardware, software, and network services (e.g., Active Directory, DNS, DHCP).
• Supervise administration of client-facing systems such as physical and virtual desktops, Office 365, Exchange, Teams, and Azure services.
• Implement and enforce security policies to protect IT assets and ensure compliance.
• Collaborate with security team to identify and remediate vulnerabilities.
• Lead resolution of escalated issues, conduct incident response, and maintain on-call rotation.
• Create knowledge base documentation and procedures.
• Participate in problem management to reduce helpdesk call volume.
• Monitor system and application availability, optimize performance.
• Lead root cause analysis and corrective actions.
• Participate in IT projects, ensuring alignment with organizational goals.
• Coordinate with stakeholders on project requirements and milestones.
• Participate in disaster recovery and cybersecurity exercises.
• Coordinate with vendors for procurements and support.
• Provide training and professional development for team members.
• Identify process improvements, automation, and innovation opportunities.

Employee Supervision

• Supervise team, set direction and goals aligned with organizational values.
• Identify staffing needs, recruit, and hire with an equity, diversity, and inclusion perspective.
• Plan, organize, and monitor work; provide resources and information.
• Develop, communicate, and oversee team and individual goals.
• Train, motivate, and coach employees; support employee development.
• Incorporate CareOregon equity tools into leadership and decision-making.
• Ensure adherence to policies and standards.
• Evaluate performance, provide feedback, recognize achievements, address gaps.
• Collaborate with HR for supervisory tasks.

Organizational Responsibilities

• Align work with the organization’s mission, vision, and values.
• Support commitment to equity, diversity, and inclusion.
• Meet annual business and strategic goals.
• Adhere to policies, procedures, and compliance requirements.
• Perform other duties as needed.

Minimum Requirements

• At least 5 years of experience in supporting Microsoft server systems, applications, endpoints, and Office 365 in a medium to large enterprise.
• At least 1 year in a supervisory or lead role, or completion of CareOregon’s Aspiring Leaders Program.

Preferred Qualifications

• Experience managing server systems in Azure Cloud.
• Experience with Office 365, Active Directory, supporting 1000+ end users in a hybrid environment, and systems maintenance.
• Additional related technology support experience.

Knowledge, Skills, and Abilities

Knowledge

• Deep understanding of network infrastructure, server administration, virtualization.
• Proficiency with Microsoft desktop/server OS and technologies like Active Directory, Entra ID, Intune, SCCM, Conditional Access.
• Knowledge of Microsoft server applications (SQL Server, IIS, File Servers, DFS).
• Understanding of network protocols and infrastructure.
• Knowledge of IT security principles, practices, and tools.
• Basic project management knowledge.
• Familiarity with ITIL and ITSM practices.

Skills and Abilities

• Excellent customer service and support skills.
• Leadership, mentoring, and motivation abilities.
• Conflict resolution and interpersonal skills.
• Strong communication skills for technical and non-technical audiences.
• Troubleshooting and problem-solving skills.
• Analytical thinking for root cause analysis.
• Ability to follow governance and processes.
• Project management and organizational skills.
• Team collaboration skills.
• Proactive communication with colleagues and leadership.
• Ability to work with diverse groups and manage stress.
• Physical ability to perform repetitive movements and communicate clearly.

Working Conditions

Work environment includes indoor/office setting, with occasional travel and ergonomic considerations. Remote work from home is supported.