IS SUPPORT TECH

Universal Health Services; Augusta (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Skywood Recovery Center, part of Universal Health Services, seeks an IT Support specialist to provide Tier 1/2 Help Desk support across locations. You will install, configure and secure hardware, software and networks, troubleshoot complex issues, and coordinate with HQ for equipment orders and deployments.

You will handle end-user IT tasks, train users on processes, and maintain documentation while working in a fast-paced healthcare IT environment at Augusta, MI.

Qualifications

• Degree in Computer Science, Information Technology or related field preferred.
• Certifications MCSE, CCNA, A+, Net+, Security+ or equivalent preferred.
• Minimum 2-3 years relevant IT support experience.

Responsibilities

• Provides Tier 1 and 2 Help Desk support to users at Skywood Recovery Center.
• Prepare, install and support hardware, systems and software.
• Assist with installation, configuration, security and maintenance of network services and equipment.
• Oversee software, network and file security.
• Troubleshoot and resolve issues with applications, networks, viruses and spam; coordinate with HQ engineers.
• Coordinate with HQ prior to ordering servers, desktops, printers and equipment.
• Provide basic training on IT processes or applications as needed.
• Use ticketing system to record issues and track resolutions.
• Develop and maintain daily, weekly and monthly procedures documentation.
• Perform other duties as assigned by Corporate IT.

Skills

Customer focus

Problem solving

Communication

Multitasking

Teamwork

Adaptability

Documentation

Ticketing

Vendor relations

Education

Bachelor's degree in Computer Science / Information Technology

MCSE / CCNA / A+ / Net+ / Security+ or equivalent certifications

Tools

Active Directory

Mitel 5000

Microsoft Exchange

EHR systems (Tier-Sequest)

MS Office

Job description

Responsibilities

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Skywood is part of one the nation's largest and most respected hospital management companies, Universal Health Services, Inc. UHS is one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site: http://www.uhsinc.com.

Qualifications

Under limited supervision, serve as the multi-site IT Support at Skywood Recovery Center or nearby locations to provide local networking, wireless, phone and end user assistance in support of the sites information technology resources and supported applications.

Essential Duties and Responsibilities

• Provides Tier 1 and 2 Help Desk support to users.
• Prepare, install and support all new and currently used hardware, systems and software.
• Assist with installation, configuration, security and maintenance of network services, network equipment and access controls.
• Oversee software, network and file security.
• Troubleshoot and resolve user-identified issues with applications, network resources, computer viruses and spam to include the investigation of unique problems to identify their sources. Assist in the determination of possible causes and solutions. Test and implement solutions and as necessary communicate with HQ Network Engineers regarding the issues that impact the local and remote facilities.
• Coordinate with HQ prior to ordering Servers, Desktops, Laptops, Printers, Copiers, Maintenance Packages, Applications, Mobile Phones, Network Equipment and miscellaneous resources (including procurement of equipment, coordinating delivery, warranty service, maintenance of computer image standards and imaging of all servers, desktops and laptop machines).
• Provide some basic application or process training for individuals or groups related to specific areas of IT support.
• Utilize a ticketing system to record and track issues and resolutions
• Develop and maintain documentation as related to daily, weekly and monthly work processes and procedures.
• Performs all other duties as required or assigned by Corporate IT.

Knowledge, Skills and Abilities

• Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first hand information and uses it for improvements in products and services; always acts with the customer in mind.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must be able to orchestrate multiple simultaneous activities to accomplish a goal; uses resources effectively and efficiently.
• Probes all relevant sources for answers, looks beyond the obvious and doesn't stop at the first answers; uses logic and all information available to solve difficult problems with effective solutions.
• Pays attention to detail, effectively establishes priorities, meets deadlines and escalates issues when appropriate.
• Must have knowledge of and experience with Help Desk ticketing.
• Must have experience managing user accounts within Active Directory, VoIP Phone Systems (Mitel 5000), Microsoft Exchange environments, EHR systems (Tier-Sequest).
• Requires a basic knowledge of networking and networking equipment. LAN, WAN, Switches, Hubs, Firewalls, Servers, Workstation, Cabling, TCP/IP, DNS and DHCP.
• Must have knowledge of Microsoft Office productivity suites and applications (MS Office).
• Demonstrates strong analytical, organizational and interpersonal skills.
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
• Ability to effectively communicate with external partners and maintain good vendor relations.
• Excellent teamwork and collaboration skill required.

Education and Experience

• Degree in Computer Science, Information Technology or related field preferred.
• Certifications: MCSE, CCNA, A+, Net+, Security + or equivalent certifications preferred.
• Minimum 2-3 years relevant experience required.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.