IS Support Clerk

Wellnest; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Wellnest is seeking an IS Support Clerk to support patient enrollment and financial information processing in a Los Angeles setting. The role requires familiarity with DMH Medi-Cal guidelines and HIPAA compliance, as well as strong organizational and communication skills.

Responsibilities include opening client cases in the Wellnest E.H.R., handling service requests, coordinating scheduling, and ensuring accurate documentation and signatures, including DocuSign as needed.

Qualifications

• High school diploma required.
• Bilingual Spanish required.
• One year mental health care related experience or commensurate health care experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Facilitates client enrollment for services.
• Collects required DMH financial information and signatures.
• Opens client cases in Wellnest E.H.R.
• Processes SRTS via electronic system used by LA County DMH.
• Centralized scheduling.
• Answers calls regarding services and case statuses.
• Screens for health insurance.
• Verifies Medi-Cal or other health insurance.
• Notifies providers when applications are completed.
• Maintains HIPAA compliance and confidentiality.

Skills

Bilingual Spanish

Customer service

Time management

Communication skills

Team player

Detail-oriented

Education

High school diploma

Tools

Wellnest E.H.R.

Job description

Role Summary

The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi‑Cal Insurance and other health coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare. Attends LA County DMH Financial Trainings and Staff Meetings. Excellent organizational, interpersonal, problem‑solving, time‑management, and communication skills. Exceptional understanding of exemplary customer service; team player, flexible, detail‑oriented, and able to work independently.

Essential Functions

• Facilitates client enrollment for services
• Collects all required DMH financial information from client and obtains signatures
• Opens client cases in Wellnest E.H.R.
• Processes Service Request Tracking System (SRTS) via electronic system used by the Los Angeles County Department of Mental Health (DMH).
• Centralized Scheduling
• Answers calls regarding services and statuses of case
• Screens for Health Insurance
• Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
• Verifies and interprets client Medi‑Cal or Other Health Insurance.
• Adds memos regarding missing documents in Wellnest E.H.R.
• Processes referrals for FSP, Family Preservation and Hospital Discharges.
• Obtains signature via DocuSign or in person.
• Notifies providers when client applications are completed
• Ensures all patient information is HIPAA compliant
• Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
• Attends meetings/trainings
• Flexible with accepting new work assignments

Required Qualifications

A minimum of a high school diploma is required. Bilingual Spanish speaking is required. One year of mental health care related experience or commensurate health care experience is preferred. Previous DMH experience, Patient Financial Services, Medi‑Cal verification and client data inquiry are preferred. Basic knowledge of general computer equipment. Excellent customer service skills, good written and communication skills, ability to handle client services in a timely manner.

Conditions of Employment

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must be able to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must have a valid California driver’s license and maintain a clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.

Working Conditions

Employee regularly works in an office environment. Employees may be required to work flexible evening and/or weekend hours for time-sensitive projects.

Reasoning Ability

• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others - including other employees, clients and members of the public - in face‑to‑face and telephonic contexts
• Ability to multi‑task, establish priorities and manage time, meet deadlines and perform duties under time constraint.
• Ability to be flexible and adapt to changing work demands
• Maintain a high level of concentration and attention to detail for extended periods of time
• Maintain a high level of ethical and professional standards in accordance with Company policy

Physical Demands

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 50 pounds
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

Equal Employment Opportunity Statement

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.