IS Support Clerk

Wellnest Emotional Health & Wellness; Los Angeles (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

Wellnest Emotional Health & Wellness in Los Angeles, CA is seeking an IS Support Clerk to handle patient enrollment, financial information collection, and case creation in the E.H.R. system.

The role requires HIPAA compliance, strong organization, and excellent communication skills. Bilingual Spanish ability is required, with a preference for 1 year of mental health care experience. This is a full-time, on-site position at Exposition Park.

Qualifications

• A minimum of a high school diploma is required.
• Bilingual Spanish speaking is required.
• One year of mental health care related experience or commensurate health care experience is preferred.
• Basic knowledge of general computer equipment (keyboard, monitor and printer features).
• Excellent customer service skills, good written and communication skills.

Responsibilities

• Facilitates client enrollment for services.
• Collects all required DMH financial information from client and obtain signatures.
• Opens client cases in Wellnest E.H.R.
• Process Service Request Tracking System (SRTS) via electronic system used by the Los Angeles County DMH.
• Centralized Scheduling.
• Answers calls regarding services and statuses of case.
• Screens for Health Insurance.
• Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
• Verifies and interprets client Medi-Cal or Other Health Insurance.
• HIPAA compliant handling of patient information.

Education

High School Diploma

Bilingual Spanish

Customer Service

Written Communication

Time Management

Computer Basics

Tools

DMH Systems

Job description

Job Details: Job Location: Exposition Park - Los Angeles, CA 90007. Position Type: Full Time. Education Level: High School. Salary Range: $19.95 - $22.49 Hourly. Job Shift: Full-Time. Job Category: Nonprofit - Social Services.

ROLE SUMMARY

The IS Support Clerk performs patient care functions, knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings. The IS Support Clerk has Excellent organizational, interpersonal, problem-solving, time management, and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail-oriented and able to work independently.

ESSENTIAL FUNCTIONS

• Facilitates client enrollment for services
• Collects all required DMH financial information from client and obtain signatures
• Opens client cases in Wellnest E.H.R.
• Process Service Request Tracking System (SRTS) via electronic system used by the Los Angeles County Department of Mental Health (DMH).
• Centralized Scheduling
• Answers calls regarding services and statuses of case
• Screens for Health Insurance
• Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
• Verifies and interprets client Medi-Cal or Other Health Insurance.
• Adds memos regarding missing documents in Wellnest E.H.R.
• Processes referrals for FSP, Family Preservation and Hospital Discharges.
• Obtains signature via DocuSign or in person.
• Notifies providers when client applications are completed
• Ensures all patient information is HIPAA compliant
• Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
• Ensure HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
• Attends meetings/trainings
• Flexible with accepting new work assignments

REQUIRED QUALIFICATIONS

• A minimum of a high school diploma is required. Bilingual Spanish speaking is required.
• One year of mental health care related experience or commensurate health care experience is preferred. Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred.
• Basic knowledge of general computer equipment (keyboard, monitor and printer features) Excellent customer service skills, good written and communication skills, ability to handle client services in a timely manner.

CONDITIONS OF EMPLOYMENT

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.

WORKING CONDITIONS

Employee regularly works in an office environment. Employees may be required to work flexible evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY

• Ability to effectively present information and respond to questions
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraint.
• Ability to be flexible and adapt to changing work demands
• Maintain a high level of concentration and attention to detail for extended periods of time
• Maintain a high level of ethical and professional standards in accordance with Company policy

PHYSICAL DEMANDS

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 50 pounds
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

This description is intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.